Office Manager

Ultimate Pro Landscapes is hiring an Office Manager to join our team, based out of our shop in High River, AB.

About the Role

The Office Manager runs our office and is the main point of contact for our team, clients and vendors. You'll lead HR and hiring, oversee day-to-day admin and accounts receivable follow-up, and handle our more complex client relationships. This is not a desk-only job. You'll help get crews out the door in the morning, run materials and equipment to job sites as needed, and support the field team when things get busy. You'll work closely with ownership and supervise our reception/admin staff.

What You'll Do

Team Leadership & Human Resources

• Lead hiring, onboarding, performance management and off-boarding
• Manage employee relations, performance reviews and disciplinary actions
• Support employee development, retention and company culture
• Maintain employee records and HR documentation

Training, Safety & Compliance

• Oversee employee orientations and ongoing training
• Ensure compliance with Alberta OHS regulations and company policies
• Maintain safety documentation, reporting and incident follow-up
• Coordinate and support safety meetings and initiatives

Office & Administrative Oversight

• Oversee daily office operations and supervise reception/admin staff
• Keep communication clear between clients, vendors and internal teams
• Manage company documentation, contracts and filing systems

Financial & Payroll Coordination

• Oversee payroll documentation and employee administrative records
• Stay on top of past-due accounts through follow-up calls and emails
• Support and review accounts payable/receivable and financial tracking
• Work with the admin team on invoicing oversight, reporting, budgeting and planning

Client Relations

• Handle complex client communications, concerns and escalations
• Support key client relationships and keep our service standards professional
• Help resolve operational challenges across divisions

Field & Crew Support

• Help coordinate and get crews out in the morning
• Run materials, parts and equipment to crews and job sites as needed
• Jump in and support field crews when required
• Operate company vehicles and trailers safely and within all legal requirements, including pre-trip and post-trip inspections, secure loads, PPE on site and accurate logs

What We're Looking For

• 3+ years of office management, operations or HR experience, ideally in a small or growing business
• Experience with hiring, employee relations and HR documentation
• Experience with accounts receivable and collections follow-up
• Strong communication skills and the confidence to handle difficult conversations with clients and employees
• A valid Class 5 driver's licence with a clean abstract
• Comfortable towing a trailer and driving company trucks
• Able to work outdoors in all weather and lift up to 50 lbs when supporting the field
• Organized, self-directed and comfortable juggling priorities in a fast-paced environment
• Assets: landscape or construction industry experience, working knowledge of Alberta Employment Standards and OHS, and payroll or bookkeeping software experience

What We Offer

• Extended health and dental benefits (once eligible)
• PPE provided
• Company apparel and uniform provided

Location & Schedule

• Based out of our shop in High River, AB
• Reliable transportation is required to get to the shop for early morning starts
• Full-time, year-round position
• Monday-Friday
• Standard start time is 6:30AM

How to Apply

Apply directly through this Indeed post, or email your resume to [email protected].

Pay: $25.00-$28.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Work Location: In person