Office Manager

About TrueNoord

TrueNoord is a specialist full-service regional aircraft lessor providing leasing, financing, fleet transition and asset management solutions in the 50 to 150 seat capacity range to airlines globally. TrueNoord’s team is led by experienced professionals with a shared history of success, and is complemented by a dynamic young team who bring fresh perspective. TrueNoord’s multi-cultural workforce reflects the global markets that it serves and includes core competencies in aviation finance, aviation law, aircraft maintenance, marketing, sales, and leasing.

TrueNoord currently owns a fleet of more than 100 latest technology turboprop, regional jet, and crossover aircraft on lease to more than 30 operators across 25 countries. These link remote locations to larger urban areas, providing a feeder service to major hubs, and fulfil carriers’ lower demand off-peak services in the growing global market.

The Company is backed by lead investor Arcus Infrastructure Partners, together with Freshstream. TrueNoord has offices in Amsterdam, Dublin, London, and Singapore.

The Role

We are looking for a highly organized, service oriented and pro-active Office Manager to take ownership of the day-to-day running of our Amsterdam office.

This is a hands-on role for a self-starter who enjoys creating a professional, welcoming and well-organized work environment. You will be the go-to person for everything office related and take pride in making the office feel like your own business. You will ensure that colleagues, visitors and management have everything they need to work effectively and enjoy being in the office.

You will play a key role in supporting the continued growth and professionalization of TrueNoord by improving processes, maintaining high service standards and creating an exceptional employee and visitor experience.

• Job Title : Office Manager
• Department : Operations
• Reporting to : HR Director
• Location : Schiphol (Amsterdam area)
• Employment Type : Full-time

Key Accountabilities & Responsibilities

Office Management & Employee experience

• Take ownership of the day-to-day operations of the Amsterdam office and remotely provide support to the Dublin office.
• Ensure the office is professional, welcoming, always organized and running smoothly.
• Act as the first point of contact for office-related matters
• Monitor employee feedback related to office facilities and workplace experience
• Manage office suppliers and service providers, including facilities, cleaning, catering and maintenance.
• Maintain office supplies, meeting rooms, kitchen facilities and common areas.
• Welcome visitors and ensure a positive experience for guests.
• Coordinate gifts, celebrations and important employee milestones.
• Coordinate the operational onboarding and offboarding experience, ensuring equipment, workspace, access, introductions and office arrangements are in place.

 

Executive & Administrative support

• Provide administrative and organizational support to the Executive Team and wider business.
• Coordinate meetings, travel arrangements and business schedules where required.
• Support the preparation of presentations, reports and meeting materials.
• Ensure effective coordination and follow-up of key actions and business initiatives.
• Support the planning and execution of board, leadership and company-wide meetings
• Build strong working relationships across departments and act as a reliable point of coordination for internal stakeholders.

Events & Team activities

• Coordinate TrueNoord's participation in industry conferences and external events, including registrations, bookings, and logistics.
• Own the planning and execution of company events, office gatherings and celebrations in partnership with HR and the Social Committee.
• Coordinate logistics and communication for internal events
• Work closely with HR and the Social Committee on employee engagement activities

Process Improvement

• Drive continuous improvement across office operations, employee experience and administrative processes.
• Develop and maintain clear procedures and ways of working

IT Support & Sharepoint

• Serve as the local coordination point between employees and the external IT provider.
• Support office-based technology and meeting room equipment
• Liaise with external IT provider when needed
• Maintain office related Sharepoint content and documentation

Cross functional support

• Provide operational support across Office Management and HR Operations activities during periods of absence, peak workload or business change.
• Support the coordination and administration of employee-related processes where required.
• Work closely with the HR team to ensure seamless employee experience.

Budget & Vendor Management

• Manage IT and office-related budgets and expenditure
• Negotiate and manage supplier relationships
• Monitor service levels and costs
• Identify opportunities to improve quality and efficiency.

Skills & Competencies

• 5+ years of experience in Office Management, Executive Support, Operations Coordination or a similar role.
• Excellent communication skills in English
• Strong organizational and planning skills
• A pro-active and hands on approach
• Positive, energetic and solution-oriented mindset
• High degree of discretion and ability to handle confidential information
• Ability to work independently with minimal supervision
• Naturally takes ownership mentality and sense of urgency
• Service oriented and approachable
• Comfortable with working with senior stakeholders
• Strong Microsoft 365 skills, executive support, workplace management or a similar role
• Experience in a fast-paced international environment is preferred

What We Offer

• Opportunity to join a growing international aircraft leasing platform.
• Learning and development opportunities.
• Collaborative and entrepreneurial culture.
• Competitive salary and benefits package.

Kindly note we are not engaging with third-party recruitment agencies or accepting applications submitted through them for this role.