Office Manager

Guzman’s Party Rentals LLC is looking for a reliable, organized, bilingual Office Manager to join our team. This position plays an important role in the daily operations of our company and involves working closely with customers, event staff, vendors, and management.

The ideal candidate is someone who is punctual, dependable, organized, professional, comfortable multitasking, and able to communicate effectively in both English and Spanish. This position requires someone who can work independently while also being a strong team player and who is comfortable handling a fast-paced environment where event schedules and customer needs can change quickly.

Responsibilities

• Answer incoming phone calls and assist customers with questions, reservations, payments, and general inquiries
• Book and process reservations over the phone
• Review and verify reservations submitted through our website and other platforms
• Provide excellent customer service both over the phone and in person
• Welcome and assist customers arriving at the office for equipment pickups and drop-offs
• Greet customers professionally and ensure they have a positive experience when visiting our office
• Prepare and send quotes and estimates based on customer needs
• Create, update, and maintain invoices, rental agreements, and reservation information
• Process customer payments and assist with payment-related questions
• Follow up on quotes, pending reservations, unpaid balances, and customer requests
• Monitor and respond to emails from multiple platforms
• Communicate with customers regarding event details, changes, delivery, pickup, setup requirements, and other reservation information
• Coordinate with our warehouse and event crews regarding schedules, reservations, changes, and special instructions
• Review and maintain event operation sheets to ensure crews have accurate and up-to-date information
• Assist with scheduling deliveries, pickups, setups, and other event-related services
• Assist with events and event-related needs as required, including occasional last-minute requests
• Communicate with vendors and suppliers regarding orders, products, pricing, invoices, and other business needs
• Process permits, certificates, and other official documents required for events or company operations
• Handle company bill payments and assist with keeping financial records organized
• Complete and maintain payroll information
• Handle reservation changes, cancellations, refunds, and other customer requests according to company policies
• Open and close the office as scheduled (Mon-Fri: 9:00am-4:30pm Sat: 8:00am-2:00pm)
• Maintain organized customer, reservation, and administrative records
• Help ensure the office remains organized, professional, and ready for customers
• Maintain confidentiality when handling payroll, payments, customer information, and company documents
• Perform other administrative and operational duties as needed

Qualifications & Skills

• Bilingual in English and Spanish – required
• Previous customer service experience – required
• Previous office, administrative, event, or operations experience is preferred
• Strong computer skills and experience with typing
• Comfortable learning and using multiple computer programs, reservation systems, email platforms, and payment systems
• Excellent verbal and written communication skills
• Professional and friendly customer service skills
• Strong organizational and time-management skills
• Ability to multitask and manage several customers, events, and responsibilities at the same time
• Strong attention to detail
• Ability to work independently and as part of a team
• Reliable and punctual
• Comfortable communicating with customers, employees, vendors, and management
• Ability to remain professional and calm when handling busy periods or unexpected situations
• Flexible availability and willingness to assist with event-related needs when necessary

Pay & Benefits

• Starting pay: $23.00 per hour
• Paid training
• Opportunity for growth and advancement within the company
• Employee discount
• 401(k) retirement plan
• Training and support to learn our systems, processes, and daily operations

What We’re Looking For

We are looking for someone who takes pride in their work, communicates well, shows up on time, and understands the importance of providing excellent customer service.

This position is ideal for someone who enjoys a fast-paced environment, likes staying busy, is comfortable taking initiative, and can keep multiple tasks organized at once. Because we are an event rental company, every day can look different, and flexibility is important.

The Office Manager will work closely with management and will become an important part of the day-to-day operation of Guzman’s Party Rentals.

If you are organized, dependable, bilingual, customer-service oriented, and ready to take on a variety of responsibilities, we would love to hear from you!

Pay: From $23.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• 401(k)

Work Location: In person