Office Manager

Ideal candidates will have experience in a variety of office administrative roles, including general office management, human resources / hiring, payroll, and potentially operations administration.

The person we are looking for will have:

• A demonstrated history of successful office management
• A driver of operational efficiencies and process improvement
• Human resources experience including facilitation of employee reviews, recruiting, hiring, and HR compliance
• Enthusiasm, energy, and willingness to dive into any project or task and make it their own
• Trustworthiness; be self-motivated, dependable, independent, and detail oriented
• Excellent customer service skills and professional phone manner
• Significant experience with data entry and computer operation
• The ability to be seen as a leader in both words and actions, and be a person who can seamlessly meld into a small core office team while successfully maintaining less frequent, but equally important, communications and connections with a much larger field team

Position Summary

The Office Manager is responsible for assisting with the day-to-day administrative and operational functions of the landscaping company. This role ensures efficient business operations, provides support to administrative and operations staff, maintains customer satisfaction, and helps drive company growth. The Office Manager acts as a key liaison between field operations, office personnel, customers, vendors, and company leadership.

Duties and Responsibilities

• Maintains strong relationships with residential and commercial clients.
• Handles customer concerns and resolve service issues promptly.
• Monitors customer satisfaction and implement improvements.
• Supports sales efforts and contract renewals.
• Processes customer payments and maintains accurate payment records.
• Reconciles invoices, payments, and customer account balances.
• Works closely with customers to resolve billing questions or discrepancies.
• Assists with recruiting, hiring, onboarding, and training employees.
• Maintains personnel files and employment records.
• Supports employee performance evaluations and disciplinary procedures.
• Ensures compliance with labor laws, workplace safety regulations, and company policies
• Other duties as required or assigned.

Position Qualifications

• High school diploma required.
• Associates/Bachelors preferred.
• 3+ years in office administration or related experience required.
• High proficiency in the use of Microsoft Office, Outlook, Word, Excel, QuickBooks, and CRM software

Knowledge, Skills, and Abilities

• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong communication and problem-solving skills.
• Enthusiasm, energy, and willingness to dive into any project or task and make it their own.
• Ability to work independently.
• Excellent customer service skills and professional phone manner.
• Significant experience with data entry and computer operation.
• Strong problem-solving skills and flexibility to adapt to changing priorities.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision coverage.
• Retirement savings plan with employer contributions.
• Opportunities for career advancement and professional development.
• Positive work environment with a supportive team culture.

Job Type: Full-time

Pay: $63,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person