Office Manager

About Role:

The Office Manager is responsible for establishing and running a professional, reliable, and service-oriented office environment. The role coordinates day-to-day workplace operations, administrative support, office services, visitor management, and vendor coordination so that leadership and teams can operate effectively from launch.

Key responsibilities:

• Set up and manage daily operations for a new office, including reception coordination, meeting-room readiness, visitor arrangements, mail and courier handling, supplies, and general office services.
• Coordinate workplace logistics for leadership meetings, internal events, onboarding activities, and external stakeholder visits.
• Act as the first point of coordination for facilities, maintenance, cleaning, security access, pantry, stationery, equipment, and other workplace service providers.
• Maintain office administration records, supplier contacts, access lists, asset logs, seating plans, service requests, and operating procedures in an accurate and auditable manner.
• Partner with HR, Operations, Procurement, Finance, IT, and the CEO Office to ensure office needs, employee services, invoices, approvals, and support requests are handled efficiently.
• Support travel, accommodation, hospitality, and event logistics where required, ensuring appropriate controls, cost discipline, and confidentiality.
• Identify service gaps and continuously improve office routines, standards, and response times as the bank scales from launch into steady-state operations.
• Manage the team of Executive Assistants (3-4): hiring, onboarding and performance management; acts as a point of escalation where there are issues.
• Use AI-enabled scheduling, workflow, and service-request tools to automate routine office administration, track requests, and improve responsiveness across the workplace.
• Help build an AI-native office operating model by promoting digital records, self-service processes, data-driven vendor performance tracking, and practical automation of repetitive administrative tasks.

Required Experience & Skills:

• 8+ years in office management, workplace services, administration, or executive support within banking or financial services, including leadership or coordination of an office administration team.
• Deep expertise across office operations, procurement and vendor management, facilities administration, visitor management, meeting logistics, records management, and executive-level stakeholder support.
• Proven record building office routines, service standards, supplier processes, and administrative controls in a regulated environment.
• Strong understanding of UAE workplace expectations, confidentiality requirements, health and safety practices, procurement controls, and financial-services operating discipline.
• Is able to think beyond delivering manual office administration processes, brings experience of automated or AI-enabled office management services; advanced workplace service and vendor performance analytics.
• Candidates must be based in the UAE; Abu Dhabi is preferred.

Qualifications: (Preferred)

• Bachelor’s degree in business administration, office management, hospitality, facilities management, or a related discipline preferred.
• Professional certification in office administration, facilities management, project coordination, health and safety, or procurement administration is an advantage.
• Strong proficiency with modern workplace productivity tools, digital workflow platforms, records management systems, and collaboration technologies.