Office Manager

About the Company

At Lighthouse Safety Training Ltd, we are passionate about delivering high-quality training that changes minds and shapes futures.

About the Role

We are looking for an organised and experienced Office Manager to support the General Manager in the effective running and successful commercial performance of Lighthouse Safety and Training, overseeing day-to-day office operations and deputising for the General Manager when required. The role would involve overseeing training planning and coordination, working closely with the Training Development Manager, Consultancy Manager, Compliance Manager and wider team to ensure the business operates efficiently and maintains high standards.

Responsibilities

• Oversee the day-to-day running of the Lighthouse Safety and Training office.
• Support and deputise for the General Manager when required.
• Oversee training planning and scheduling, working closely with the Training Development Manager and training team.
• Ensure appropriate resources, trainers, facilities and customer requirements are coordinated effectively.
• Work with the Compliance Manager to provide oversight of quality assurance and compliance processes.
• Oversee awarding body requirements and ensure key requirements and deadlines are managed effectively.
• Day to day management of Training Coordination team, ensuring key tasks are managed effectively and providing cover when required.
• Ensuring high standards of customer service are maintained, and all enquiries are followed up to completion.
• Coordinate building maintenance, facilities and general office requirements.
• Support financial reporting, updating KPI reports including sales figures and highlighting issues/discrepancies to the General Manager.
• Identify opportunities to improve processes, efficiency and communication across the office.
• Act as a key point of contact for operational matters and escalate issues appropriately.

Required Skills

• Considerable experience in office management, administration or operations.
• Strong organisational and planning skills.
• Excellent communication and relationship-building skills.
• Ability to manage competing priorities and work independently.
• Good attention to detail and problem-solving skills.
• Commercially aware with an understanding of financial reporting.
• Confident using Microsoft Office and business systems.

Preferred Skills

• Experience within a training or compliance environment would be advantageous.

Benefits

• 25 days annual leave plus bank holidays
• Life assurance
• Enhanced family benefits
• Cycle to work scheme
• Charity sponsorship opportunities
• Employee discount scheme
• Ongoing training and development