Office Manager

Job Title: Office Manager

Reports to: Administrator

Position Summary:
Planning and coordinating the daily activities of the front office staff always ensuring proper coverage. Ensure compliance with HIPAA/OSHA standards. Identify problems and make recommendations for resolutions. Exhibit values of integrity and compassion.

Duties and Responsibilities:
This list may not include all the duties assigned and may be updated intermittently to accommodate miscellaneous duties as assigned.

Reception/Phones/Medical Records/Appointment Scheduling

• Recognize and register patients.

• Verify current informational status.

• Collect co-pays and account balances.

• Work account receivable report make calls as required.

• Work credit balance report, as needed.

• Back up for medical records, filing, posting.

• Check all insurance for accuracy, make necessary phone calls.

• Place charts up for back office.

• Direct all calls to appropriate parties.

• Check to answer service for messages, distribute accordingly.

• Answer all triage calls by taking messages/or referring to the back office.

• Confirm next-day appointments.

• Inform appropriate parties of all incoming fax messages.

• Pull and prepare charts for the next day.

• Schedule appointments for both offices accurately and efficiently.

• Maintains accurate control of medical chart dispensing, follow-up.

• Preparation of new patient charts.

• File all medical charts.

• Back up for other positions in the front office.

• Pull medical records release request.

• Send out follow-up reminder notices.

• Review account to be assigned to the collection.

• Knowledge of services rendered.

• Knowledge of opening and closing of the office.

• The position is always covered.

• Notify front office supervisor of supplies to be ordered.

• Knowledge of medical terminology.

• Explain office policies to patients as needed.

• Maintain a clean or orderly reception/waiting room and work area.

• Shred patient information to comply with HIPAA regulations.

• Follow HIPAA regulations.

• Follow OSHA rules and regulations.

• Follow Compliance rules and regulation against fraud and abuse.

• Train new staff.

• Maintain front office quality assurance.

• Order office supplies.

• Serve as a role model for customer service and mentor support staff.

• Maintain strictest confidentiality.

• Ensure the patients are treated courteously by office staff.

Qualifications:

1. Prior management experience or three years experience in a medical office.
2. Leadership qualities
3. Demonstrated ability to work independently and as a team player.
4. Tactfulness.
5. Demonstrate willingness to adapt to change.
6. Pleasant phone manner and voice.
7. Must be a self-starter and dependable.
8. Able to prioritize workload while remaining flexible.
9. Confident positive manner and appearance.
10. Customer service experience.
11. High school diploma or equivalent.
12. Word processing, data entry, 10-key, telephone and computer experience

Skills:

1. Able to speak/write English clearly and make self understood.
2. Good verbal and written communication skills.
3. Correct grammar, spelling skills, and legible writing.
4. Skills in answering the telephone in a pleasant and helpful manner and using a multi-line phone system.
5. Able to read, understand, and follow oral and written instructions.
6. 10-key by sight, add, subtract, multiply and divide.
7. Demonstrate compassion and caring in dealing with others.
8. Demonstrate the willingness to adapt to change.
9. Be able to prioritize workload while remaining flexible.
10. Confident positive manner and appearance.
11. Operate a telephone system.
12. Correctable vision and hearing within normal range.
13. Knowledge of HIPAA, COMPLIANCE, OSHA.

Signature______________________________________________

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Life insurance
• Vision insurance

Experience:

• Office management: 1 year (Preferred)
• Home care: 1 year (Required)

Work Location: In person