Office Manager

Northern Sales Company, in business for over 60 years, is seeking an Office Manager to oversee office functions for its Anchorage Division. This role coordinates customer service, billing, order processing, and shipping documentation while leading and organizing the work of a customer service team of up to five people. Working closely with Corporate Customer Service, Finance, and the warehouse, the Office Manager helps keep daily operations accurate, organized, and responsive to changing priorities. Northern Sales Company focuses on business growth, process improvement, and helping employees reach their goals.

Responsibilities

• Oversee Anchorage Division office functions and lead and coordinate tasks for a customer service team of up to five people.
• Coordinate billing account procedures with Corporate Customer Service and Finance.
• Take orders by phone, fax, and email from registered account holders; answer questions about products, items eligible for credit, and shipping.
• Process product returns and provide backup support for processing deposits and credit card payments.
• Accurately receive and enter daily and future orders, coordinating them with vendor purchase orders.
• Create nightly shipping manifests and work with the warehouse to match shipped products to system bills of lading (BOL).
• Audit daily driver sheets for complete and accurate paperwork, and scan and submit daily invoices according to company guidelines.
• Prepare, report, and file required government paperwork as needed.
• Assist with submitting, balancing, and receiving purchase orders and invoicing cross-dock products.
• Maintain a professional demeanor, keep workflows moving efficiently, and perform other duties as assigned.

Qualifications

• 12 years of office clerk experience.
• Ability to lead and coordinate tasks for a customer service team of up to five people.
• Strong organizational skills and the ability to prioritize multiple tasks and adapt to frequent changes in priorities and services.
• Effective written and verbal communication skills.
• Ability to type at least 40 words per minute and working knowledge of Microsoft Word, Excel, and Outlook.
• Valid drivers license and reliable transportation.
• Preferred: 12 years of accounting exposure and working knowledge of distribution and warehouse workflows.
• Ability to meet the positions physical demands, including extended periods of sitting and some lifting, bending, reaching, and squatting while filing, sorting, and moving products.

Benefits

• Medical, dental, and vision coverage available on the first day of the month following the first 60 days of employment.
• 401(k) plan with generous matching available after the first 180 days of employment.
• Paid time off (PTO) accrued based on length of service, with no waiting period to use accrued PTO.
• Holiday pay available after 180 days of full-time employment.
• Established company: Northern Sales Company has been in business for over 60 years.
• Focus on continual improvement: The company seeks new business opportunities, improves processes, and helps employees reach their goals.

Northern Sales Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Offered compensation: $25/hr

Experience and License Requirements

• Accounts Receivable (optional)
• MS Excel (optional)
• MS Outlook (optional)
• Office Clerk (optional)
• Wholesale Distribution (optional)