Office Manager

About the role

We are looking for an experienced Office Manager to organise and run our office: its people, systems, records and resources. Reporting to the CEO, you will lead our customer service, dispatch, marketing, warehouse and offshore administrative support staff, and make sure the office supports our technicians and customers every day.

Key responsibilities

• Plan and review office services, and set priorities and service standards for the office team
• Assign work to office staff, monitor their performance, and provide training and supervision
• Coordinate personnel activities, including recruitment, onboarding, promotions, performance management, leave and payroll inputs
• Allocate staff, workspace and equipment to meet daily workloads
• Manage office records and accounts, including supplier invoices, purchasing and office expenditure
• Implement and maintain administrative systems, policies and procedures
• Administer our job management software (ServiceTitan) for all staff, from the CEO to apprentices, including user access, training and support
• Liaise with management, professional advisers, technicians and suppliers to coordinate office business and resolve problems
• Ensure office equipment, IT systems and supplies are maintained
• Ensure the office complies with work health and safety (WHS) requirements, relevant legislation and company policies

About you

• A Diploma, Advanced Diploma or Associate Degree (or higher) in business, management or a related field, or at least 3 years' relevant experience in office management or senior administration
• Experience supervising an office or administration team
• Strong organisational and time-management skills, and the ability to manage competing priorities
• Excellent written and verbal communication skills
• Proficiency in Microsoft 365 (Outlook, Word, Excel) and cloud-based business systems

Desirable

• Experience in a trade services, construction or field service business (desirable)
• Experience with field service management software such as ServiceTitan (desirable)
• Australian citizens and permanent residents are encouraged to apply. Please note that this is a non-sponsored position.

About us

The Network Plumbing brand began in 1988. Today, Network Plumbing, Electrical & Air Conditioning looks after homes, strata buildings and businesses across Sydney and Wollongong. Our licensed plumbers, electricians and air conditioning technicians handle emergency call-outs, maintenance, installations, and strata and insurance work. A busy office team at our Terrey Hills base keeps it all running.

Please send your resume with a cover letter showing how your experience meets the essential criteria above.

We welcome applications from people of all backgrounds. Applications close 16th November 2026.