Office Manager

Job Title: Office Manager
Location: Mt. Pleasant, MI
Job Type: Full-Time

Company Overview:
Join our fast-growing, patient-centered optical practice at Pleasant Optics, where our focus is on delivering exceptional eye care and personalized eyewear solutions. We pride ourselves on maintaining a welcoming, professional, and collaborative environment for both our patients and team members. As our Office Manager, you’ll play a key leadership role in ensuring smooth daily operations while fostering a strong, team-first culture.

Our practice is guided by a set of core values that reflect our commitment to patient care, professional development, and a positive work environment. As a member of our team, you are expected to model these values:
Contribute to our positive reputation: Earn the trust and loyalty of patients, coworkers, and the community through exceptional service and a polished, professional appearance that reflects our high standards.
Humbly confident: Lead with confidence, integrity, and a continuous desire to learn and grow.
Pursue excellence: Strive to exceed expectations in every aspect of your role.
Exude professional maturity: Approach each interaction with accountability, poise, and professionalism.

Key Responsibilities:

• Oversee the day-to-day operations of the office, including patient scheduling, staff assignments, and overall workflow.
• Support staffing needs including recruitment, onboarding, training, and addressing staff concerns.
• Address and resolve patient complaints with professionalism and empathy to ensure patient satisfaction.
• Coordinate with vendors for the purchase of office and clinical supplies to maintain proper inventory levels.
• Manage daily financial procedures including calculating and preparing bank deposits.
• Maintain staff schedules to ensure optimal coverage and operational efficiency.
• Participate in leadership meetings to ensure alignment with company goals and standards.
• Provide ongoing coaching and performance feedback to team members including opticians, technicians, and front desk staff.
• Ensure compliance with company policies, HIPAA, and all applicable regulations.
• Collaborate with the clinical and optical teams to maintain high standards of patient care.
• Identify and implement opportunities to improve efficiency, patient flow, and profitability.
• Lead regular staff meetings to promote clear communication and goal alignment.
• Work closely with upper management to support company-wide initiatives and strategy.

Qualifications:

• Prior experience in office management, preferably in a healthcare or optical environment.
• Demonstrated leadership and team management skills.
• Excellent organizational and multitasking capabilities.
• Proficiency in Microsoft Office; experience with EHR or practice management software preferred.
• Familiarity with billing and insurance processes is a plus.
• Strong communication and interpersonal skills.
• Ability to handle sensitive matters with discretion and professionalism.
• Bachelor’s degree in business, healthcare administration, or a related field preferred (but not required).

What We Offer:

• Competitive salary and benefits package
• Weekly payroll
• Profit Sharing Program
• Opportunities for professional development and career advancement
• A positive, team-oriented culture
• Employee discounts on eyewear and eye care services

How to Apply:
If you're a proactive leader with a passion for operations and patient care, we want to hear from you! Apply on Indeed or submit your resume in person at any Optics Group location.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person