Office Manager

About CENTURY 21 Fusion

CENTURY 21 Fusion is a leading, full-service real estate brokerage supporting many of the region’s top-producing REALTORS®. Our success is built on exceptional service, efficient operations, and outstanding agent support. We are seeking a motivated, organized, and proactive Office Manager to oversee daily operations and lead our administrative team.

Job Overview

We are seeking a dynamic and highly organized Office Manager to oversee daily administrative operations and ensure the smooth functioning of our office environment. This role oversees administrative staff, building operations, executive support and staff onboarding and training. The ideal candidate will bring a proactive attitude, excellent organizational skills, and a passion for creating a welcoming and productive workplace. As the Office Manager, you will serve as the backbone of our office, leading administrative tasks, coordinating communication, supporting various departments to achieve their goals and committed to delivering exceptional service to our agents and team!

Responsibilities

1. Staff Leadership & Supervision

• Supervise, mentor, and coordinate daily activities of administrative and front-desk staff.
• Delegate tasks, establish priorities, and manage staff scheduling.
• Conduct performance evaluations, encourage a positive team culture, and improve workflow efficiency.

2. Staff Onboarding & Training

• Develop and implement onboarding and training programs for administrative staff.
• Train employees on brokerage software, C21 systems, procedures, and service standards.
• Maintain standard operating procedures (SOPs) for administrative and front-desk operations.

3. Executive & Administrative Support

• Provide administrative assistance to the Brokerage Ownership and Leadership Team
• Assist with scheduling, confidential correspondence, communications, and meeting preparation
• Coordinate brokerage meetings, events, and agent and staff appreciation activities.

4. Facility & Operations Management

• Oversee building maintenance, repairs, security, and cleanliness, coordinating with vendors and contractors.
• Manage office supplies, equipment, technology, and vendor contracts.
• Ensure a professional, organized, and welcoming office environment.

5. Agent Operations Support

• Act as a primary contact for agents requiring administrative or facility assistance.
• Ensure timely, accurate, and high-quality support for our REALTORS®.

Qualifications & Skills

• Experience: 3+ years in office management, administrative leadership, or executive assistance. Real estate experience is an asset.
• Leadership: Demonstrated ability to supervise, train, and motivate staff.
• Technical Skills: Proficiency in Microsoft Office 365; familiarity with Lone Wolf, Google, or C21 systems is preferred.
• Communication: Excellent written and verbal communication with a professional approach.
• Organization: Strong multitasking, time management, and prioritization skills.
• Problem-Solving: Proactive, resourceful, and capable of independently resolving operational challenges.

What We Offer

• Competitive salary based on experience.
• Comprehensive benefits package.
• Supportive, professional, and team-oriented workplace.
• Opportunities for professional growth and development.

Join us as an Office Manager at CENTURY 21 Fusion and play a key role in supporting our agents, staff and continued success!

Pay: From $60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Work Location: In person