Office Manager

About us

Lupo Bianco Custom Tailoring is a distinguished bespoke tailoring business dedicated to providing exceptional craftsmanship and personalised service to our discerning clientele. With a reputation built on precision, quality and attention to detail, we create custom-made garments that reflect the highest standards of tailoring excellence. Our team is committed to delivering an outstanding experience to every client, and we are looking for professionals who share our passion for excellence and customer satisfaction.

About the role

We are seeking an experienced Office Manager to join Lupo Bianco Custom Tailoring in a full-time position based in Strathfield, NSW. This is a key role that will be instrumental in ensuring the smooth and efficient operation of our office and business functions. As Office Manager, you will be responsible for managing administrative operations, supporting our tailoring team and ensuring that our clients receive exceptional service at every touchpoint. You will play a vital role in maintaining our professional standards and contributing to the overall success of the business.

Key responsibilities

• Managing day-to-day office operations, including scheduling, correspondence and administrative tasks
• Overseeing appointment bookings and client communications to ensure seamless service delivery
• Maintaining accurate records, including client information, measurements and order tracking
• Managing office finances, including invoicing, expenses and basic bookkeeping functions
• Ordering and managing office supplies and materials required for business operations
• Providing exceptional customer service and acting as a point of contact for client enquiries
• Coordinating with the tailoring team to ensure projects are completed on schedule
• Maintaining a professional and welcoming office environment
• Performing general administrative duties as required to support business objectives

What we're looking for

• Proven experience in an office management or similar administrative role within a service-based business
• Strong organisational and time management skills with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, with a professional manner and attention to detail
• Proficiency in Microsoft Office and basic computer literacy, including email and scheduling systems
• Experience with appointment scheduling systems and customer relationship management
• Demonstrated ability to manage finances, invoicing and basic bookkeeping
• A customer-focused mindset with experience providing high-quality service in a professional setting
• Discretion and professionalism when handling sensitive client information
• Flexibility and willingness to support the team as needed to meet business requirements
• An appreciation for craftsmanship and quality, with an understanding of bespoke or luxury service environments is advantageous

What we offer

At Lupo Bianco Custom Tailoring, we value our team members and offer a supportive work environment where your contributions are recognised and appreciated. This is a full-time position offering stability and the opportunity to be part of a respected business with a loyal client base. You will have the opportunity to work in a professional setting, develop your skills in a specialised industry and contribute to the success of a growing tailoring business. We are committed to maintaining a positive workplace culture and welcome candidates who are eager to grow with us.

Apply now

If you are an experienced Office Manager looking for a new opportunity with a respected custom tailoring business, we would like to hear from you. Please submit your application, including your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role.