Office Manager

The Waldon Group is a growing healthcare services agency dedicated to providing compassionate, high-quality support to individuals with developmental disabilities and those requiring home and community-based services. We work closely with families, caregivers, and community partners to ensure the individuals we serve receive dependable, person-centered care.

We are seeking a highly organized, dependable, and motivated **Office Manager** to help oversee our daily administrative operations, coordinate employee scheduling, and maintain employee records and training compliance.

The ideal candidate is someone who takes initiative, communicates effectively, pays close attention to detail, and can manage multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

Office Administration & Daily Operations

• Oversee daily administrative functions to ensure smooth and efficient office operations.

• Maintain organized employee records, documentation, and administrative files.

• Answer and respond professionally to employee inquiries, phone calls, and emails.

• Coordinate administrative tasks, appointments, meetings, and internal communications.

• Identify operational challenges and proactively recommend solutions to leadership.

• Provide regular updates to leadership regarding staffing, compliance, and administrative needs.

**Employee Scheduling & Staffing Coordination**

• Coordinate and maintain employee schedules to ensure appropriate client coverage.

• Manage employee call-offs, scheduling changes, and staffing requests.

• Assist with finding qualified staff to cover open shifts and prevent interruptions in client services.

• Monitor attendance, tardiness, and scheduling concerns.

• Communicate schedule changes promptly to employees and appropriate leadership.

• Escalate unresolved staffing issues and employee performance concerns to management.

**Human Resources & Employee Onboarding**

• Coordinate the onboarding process for new employees.

• Maintain accurate and up-to-date employee personnel files.

• Track required employment documents, background checks, certifications, and training records.

• Assist with new-hire orientation and ensure employees complete required onboarding steps.

• Monitor employee compliance with company policies and documentation requirements.

• Assist leadership with employee communications and follow-up regarding outstanding requirements.

**Training & Regulatory Compliance**

• Track employee training requirements, expiration dates, and annual renewals.

• Monitor compliance with applicable Ohio DODD, Medicaid waiver, and company requirements.

• Coordinate training schedules and communicate upcoming deadlines to employees.

• Maintain accurate training records and assist with preparing documentation for audits and reviews.

• Notify leadership of compliance concerns and outstanding employee requirements.

• Help ensure employees remain current with required certifications and training.

**Payroll & Administrative Support**

• Review employee timesheets for accuracy and completeness.

• Assist with collecting and organizing payroll-related information.

• Identify missing or incomplete documentation and follow up with employees.

• Support leadership with administrative reports, tracking spreadsheets, and employee records.

• Maintain confidentiality of employee, client, and company information.

Qualifications

Required:

• Experience in home health, developmental disability services, DODD, or Medicaid waiver programs.

• Experience with employee scheduling, HR administration, payroll support, or compliance tracking.

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office, Google Workspace, or similar office software.

• Ability to maintain confidential and sensitive information.

• Ability to manage multiple priorities with minimal supervision.

Preferred:

• Previous experience as an Office Manager, Administrative Coordinator, Staffing Coordinator, or HR Assistant.

• Familiarity with Ohio DODD regulations and employee training requirements.

• Experience with electronic scheduling and healthcare management software, such as AxisCare.

• Experience coordinating schedules for Direct Support Professionals (DSPs) or home health caregivers.

• Experience maintaining personnel files and preparing documentation for compliance audits.

What We're Looking For

We are looking for someone who is more than just organized. We need a team member who takes ownership of their responsibilities, follows through on assignments, and helps keep our operations running efficiently.

Our ideal candidate is:

• A natural leader: Professional, confident, and able to communicate expectations while holding employees accountable through appropriate leadership channels.

• Extremely organized: Able to manage schedules, records, and deadlines without constant reminders.

• Proactive: Recognizes problems early and takes initiative to find solutions.

• Dependable: Understands the importance of reliability in an agency providing essential care services.

• Detail-oriented: Understands that accurate records and compliance documentation are critical.

• Adaptable: Comfortable working in a fast-paced environment where priorities may change throughout the day.

• Professional: Communicates respectfully and effectively with employees, families, and leadership.

Why Join The Waldon Group?

At The Waldon Group, our work makes a difference in the lives of individuals and families throughout our community. We value employees who are committed to professionalism, accountability, teamwork, and providing exceptional service.

This position offers the opportunity to become an important part of our leadership support team and help strengthen the daily operations of a growing organization.

**The Waldon Group is an Equal Opportunity Employer.** We are committed to maintaining a professional, inclusive, and respectful workplace.

Pay: $20.97 - $25.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Professional development assistance
• Referral program

Work Location: In person