Office Manager

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

Location: 910 W Pratt St. Baltimore, Maryland 21223 (On-site)
Employment Type: Full-time, Salary, Exempt
Compensation: $58,240 - $72,800 per year
Shift: 9:00 AM – 5:30 PM with unpaid 30 minutes break (maximum of 40 hours per week)
Schedule: Monday – Friday

About Bright Care Solutions
Bright Care Solutions is a CARF accredited outpatient mental health clinic (OMHC) and psychiatric rehabilitation program (PRP) located in Baltimore, MD. Since 2021, we have been serving patients across their lifespan providing psychiatric evaluations, medication management, psychotherapy, and PRP services. Our mission is to improve health by providing comprehensive mental health care across the lifespan for a diverse population.

Position Summary:
The Office Manager will play a key leadership role in supporting clinic operations, provider onboarding, credentialing oversight, compliance activities, and administrative staff while helping prepare the organization for CARF accreditation and continued expansion. This position is ideal for someone who thrives in a fast-paced healthcare environment, takes initiative, and enjoys solving problems independently.

Key Responsibilities:

• Oversee daily office operations
• Supervise front desk and administrative staff
• Coordinate provider onboarding and offboarding
• Monitor credentialing and payer enrollment with commercial insurance, Medicare, and Medicaid.
• Maintain communication with billing and credentialing vendors.
• Track operational projects and ensure timely completion
• Monitor and manage Accounts Receivable (A/R), including aging reports, unpaid claims, denials, and follow-up with the billing company to ensure timely reimbursement.
• Develop and maintain office policies and administrative procedures.
• Coordinate vendors, equipment, and office supplies
• Monitor administrative performance and identify opportunities for improvement.
• Prepare weekly operational reports for leadership.
• Resolve operational issues while maintaining excellent customer service.
• Additional duties as assigned

Required Qualifications
Education:
High School Diploma required, Associate’s Degree or higher preferred

Experience:

• Minimum 3 years of healthcare office management experience (Behavioral Health or Mental Health practice preferred)
• Experience supervising administrative staff
• Experience working with Electronic Health Records (EHR)
• Experience with medical Accounts Receivable (A/R) management preferred
• Experience with Availity, Carelon, ePREP, CAQH, and commercial payer portals.

Knowledge, Skills and Abilities:

• Knowledge of insurance credentialing and payer enrollment preferred
• Strong organizational and project management skills
• Excellent written and verbal communication
• Ability to prioritize multiple projects independently
• Proficient with Microsoft Office and cloud-based systems

Why Join Bright Care Solutions?
At Bright Care Solutions, we believe in restoring everyone’s mental health by optimizing the use of telehealth services. We treat patients across all walks of life regardless of their background because we believe everyone deserves mental health care. We do not judge our clients, but rather we listen and help them

Benefits:

• Paid Time Off
• Paid Holidays
• Opportunity for advancement within a growing organization

Working Conditions/Physical Requirements:
Small, fast-paced open office environment with moderate noise levels. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings/webinars. Requires general mobility to move through the facility. Ability to lift to 25 pounds. Frequent interaction with staff and customers via phone, in person, email, and other mediums. Normal sitting and standing activities for an office environment.

To perform this job successfully, each essential duty and responsibility must be performed satisfactorily. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions.

Bright Care Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.