Office Manager

Job Overview

We are seeking a highly organized, proactive and experienced Office Manager to oversee the daily operations of our Optometry Clinic. The ideal candidate will be responsible for ensuring the smooth functioning of administrative tasks, supporting team members in their roles, and reconciling account balances. We pride ourselves in efficiency, customer service and incomparable patient care. The ideal candidate is self-motivated, has great attention to detail, brings positive energy to work, and has the natural drive to excel and grow.

Duties

Administrative Management

• Manage the day-to-day operations of the Optometry office, including scheduling, patient flow, and ensuring a clean and organized professional environment
• Ensure a positive patient experience through effective communication and exceptional service.
• Serve as a resource for decision making and problem solving between staff, doctors, and patients alike
• Complete and oversee appointment scheduling, insurance verifications, recalls, and patient files
• Hiring new staff members when needed, maintaining efficiency, encouragement and a hospitable work environment.

Financial Management

• Oversee accounts payable and receivable, including handling invoices, paying bills, and maintain accurate financial records
• Assist with payroll processing, ensuring accuracy in employee compensation
• Process insurance verifications, claims and payments efficiently and accurately
• Meet monthly financial targets and monitor the clinic’s budget to ensure cost-efficiency
• Work with billing and aging reports for insurance companies.

Staff Management

• Manage staff performance, including conducting disciplinary actions and providing support when needed
• Manage schedules, time off requests, shift changes.
• Foster a positive, team-oriented environment and promote ongoing development of the clinic staff

Operational and Technical Support

• Assist the front staff with managing client appointments, ensuring smooth operations and excellent customer service.
• Maintain all equipment and inventory is up-to-date and working properly

Marketing & Practice Growth

• Develop and implement marketing strategies to promote the clinic and services
• Utilize social media and other marketing channels to increase the clinic’s visibility and attract new clients.

Skills

• Proficiency in medical terminology and coding systems; preferably vision and optometry focused.
• Knowledge of medical electronic health records and billing software (e.g One Health Port; Availity)
• Must have accurate attention to detail and prioritization.
• Strong administrative skills, including organization, time management and professionalism.
• Must have at least 1 years’ experience with office management & customer service & healthcare; including HIPAA regulations and compliance
• Must have excellent computer skills and EMR/EHR experience
• Must be self-motivated and have ability to complete tasks without direct supervision

Pay: $24.00 - $30.00 per hour

Expected hours: 15.0 – 30.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person