Office Manager

Summary: This position is responsible for performing and supervising the performance of all administrative duties associated with the day-to-day business of Cypress Physical Therapy. This position will coordinate, manage, develop, and oversee all front office functions.

Reports to: Clinic Director/Regional Office Manager

Details of Duties:

• Serve as main point of contact for all patient interactions including but not limited to: intake, scheduling, insurance verification, and collections

• Oversee all front office functions, policies, and procedures including assisting in performing daily front office tasks as needed

• Maintain and administer all policies/procedures regarding Corporate Compliance, HIPAA Compliance, OSHA compliance, FSLA Compliance; and any other applicable regulatory requirements.

• Responsible for supervising Front Office Personnel; including HR issues, front office coverage and ensuring efficient and timely work production

• Oversee all in-house policies regarding charges, billing and collection procedures in order to maximize reimbursement; work in conjunction with billing/collections agency or personnel.

• Assists the Director with developing strategic direction of clinic with regards to overall goal of improving quality and efficiency of health care while controlling costs

• Responsible for maintenance and security of all patient records

• Ensure compliance with current applicable federal, state, and local standards, guidelines, and regulations

• Oversee all computers and computer network – upgrade, add, problem solve, coordinate with tech support

• Upgrade, maintain all office equipment and phone system

• EMR system management

• Implement new technology as appropriate

• Maintain employee handbook

• Interface and coordinate activities with clinical staff

• Collate all daily and monthly practice statistics

• Daily financial reconciliation and analysis

• Assist in practice development, marketing, and advertising

• Attend Professional meetings as appropriate; participate in professional associations as appropriate

• Other duties as assigned

• Perform the duties of Insurance Coordinator, Security Office in coordination with Advanced Billing Solutions, and Privacy Officer.

Education: High School graduate required. Associate or bachelor’s degree in a related field preferred.

Experience: Experience in leadership, communication, organizational, team building, motivational, and computer skills. Experience in medical office operations, customer service and electronic medical records experience; proficiency in basic computer skills.

Benefits: group health, dental and vision insurance, paid leave, paid holidays, uniform reimbursement, paid maternity leave, and matching 401k program.

REQUIREMENTS

Cypress Physical Therapy specializes in providing personalized physical therapy services and sports rehab regardless of age, activity level, or prior level of function. Cypress Physical Therapy is not just a place; it's a community of compassionate professionals driven by a singular purpose – to guide you on your path to optimal health. With a legacy of excellence in physical therapy treatments, our team is united by the belief that everyone deserves to live life to the fullest.