Office Manager

OFFICE MANAGER

Business: AVH GROUP PTY LTD trading as Flip Out Gladesville
Location: Gladesville NSW 2111
Employment Type: Full-time, Ongoing
Salary: AUD $75,000 – $85,000 per annum plus superannuation

About the Business

AVH GROUP PTY LTD trading as Flip Out Gladesville operates within the indoor recreation, entertainment and family leisure industry, providing trampoline-based activities, recreational experiences and entertainment facilities for children, families and groups.

The business focuses on delivering enjoyable and engaging recreational experiences while maintaining high standards of customer service, operational efficiency, facility safety and administrative organisation. Its operations involve coordinating customer bookings, recreational sessions, birthday parties, group events, staff schedules, supplier arrangements and general business administration.

These activities require effective administrative management, organised business records, efficient office systems and ongoing coordination between management, customer service personnel, recreational activity staff, customers, suppliers and external service providers.

To support its ongoing business operations and ensure that administrative functions, personnel records, office resources and internal processes are effectively organised and controlled, AVH GROUP PTY LTD trading as Flip Out Gladesville is seeking to appoint a dedicated full-time Office Manager.

About the Role

The Office Manager will be responsible for organising and controlling the administrative functions, office systems and resources of Flip Out Gladesville, supporting the efficient operation of its indoor recreation and entertainment business.

The position will oversee administrative procedures, office personnel, business records, accounts documentation, office equipment and general administrative operations while coordinating administrative requirements between management, employees, customers, suppliers and external service providers.

The role involves maintaining effective administrative systems to support customer bookings, group events, birthday party arrangements, staff administration, financial documentation and daily business operations.

The successful candidate will be a highly organised and responsible individual capable of managing competing administrative priorities, supervising administrative activities and ensuring office operations are maintained efficiently in accordance with company policies and applicable regulatory requirements.

Key Responsibilities

The Office Manager will be responsible for:

• Contributing to the planning and review of office services, establishing administrative priorities and maintaining appropriate office service standards to support the business's indoor recreation and entertainment operations.
• Allocating administrative resources, office space and equipment to ensure efficient coordination of office activities and support for management and operational personnel.
• Assigning work to administrative staff and monitoring work performance, providing supervision, direction and guidance to ensure administrative responsibilities are completed efficiently.
• Managing office records and accounts documentation, including invoices, purchase records, business correspondence, payroll information, employee records, supplier documentation and other administrative information.
• Coordinating administrative documentation associated with customer bookings, birthday parties, group events, recreational activities and general business operations.
• Liaising with professionals and external stakeholders, including accountants, suppliers, contractors, maintenance providers and other service providers, to coordinate office business and resolve administrative matters.
• Facilitating effective communication and administrative coordination between management, reception personnel, customer service employees, activity supervisors and other operational staff.
• Maintaining organised systems for tracking business correspondence, customer booking documentation, supplier agreements, invoices, purchasing records and other administrative information.
• Ensuring office equipment, administrative systems and supplies are maintained, serviced and replenished as required to support efficient business operations.
• Ensuring office activities and administrative processes comply with applicable Work Health and Safety requirements, company policies, procedures and relevant regulatory obligations.
• Coordinating personnel administration, including recruitment support, employee onboarding, payroll documentation, leave and attendance records, staff training coordination and maintenance of employee files.
• Maintaining accurate electronic and physical filing systems and ensuring confidential customer, employee, financial and business information is appropriately managed and secured.
• Preparing administrative reports, correspondence, spreadsheets, meeting documentation and other business materials for management.
• Coordinating administrative schedules, meetings, appointments and internal communications to support the efficient functioning of the business.
• Monitoring and improving administrative procedures, document management systems, office workflows and operational coordination processes.
• Supporting management with the administrative coordination of customer enquiries, booking records, event documentation and business-related correspondence.
• Maintaining effective communication with customers, suppliers, contractors and other stakeholders regarding administrative and business matters.
• Monitoring administrative expenditure, maintaining purchasing documentation and assisting management with office budgets and cost-control procedures.
• Ensuring administrative processes support efficient customer service delivery, accurate recordkeeping and the smooth operation of Flip Out Gladesville.

Qualifications and Experience

Applicants should possess:

• An AQF Associate Degree, Advanced Diploma or Diploma in Business Administration, Office Management, Management or a related discipline; or
• At least three years of relevant professional experience may substitute for formal qualifications, where applicable.

Applicants should also demonstrate:

• Relevant experience in office management or business administration, preferably within the recreation, entertainment, hospitality or customer service industry.
• Strong organisational, leadership, communication and time-management skills.
• Ability to supervise administrative staff and coordinate daily office operations.
• Experience managing business records, financial documentation, employee files and supplier information.
• Ability to coordinate administrative activities relating to customer bookings, events and general business operations.
• Proficiency in Microsoft Office, electronic filing systems and business administration software.
• Understanding of workplace health and safety, confidentiality and general compliance requirements.
• Strong attention to detail, problem-solving skills and the ability to manage competing priorities.
• Ability to work independently and maintain efficient administrative operations in a busy, customer-focused environment.

Work Conditions

• Full-time, ongoing position.
• Professional administrative environment supporting the operations of AVH GROUP PTY LTD trading as Flip Out Gladesville.
• Regular interaction with management, reception personnel, customer service staff, recreational activity employees, suppliers, contractors and external service providers.
• Responsibility for overseeing office administration, maintaining business records, coordinating administrative personnel and ensuring effective office procedures.
• Opportunity to contribute to the efficient administration and ongoing operational development of an indoor recreation and family entertainment business.

Australian Citizens and Permanent Residents are encouraged to apply.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person