Office Manager / Customer Coordinator

RedHorse Painting Co. — Greater Seattle Area, WA

RedHorse Painting Co. is a new, fast growing painting company serving the Greater Seattle area. We are building a premium painting brand from the ground up and are looking for an organized, motivated Office Manager / Customer Coordinator to join us as we enter our next stage of growth.

This is an opportunity to get in early with a growing company and play a major role in building the systems, customer experience, and operations that will support our expansion.

What You'll Do

• Make initial phone calls to new leads and respond to incoming inquiries
• Follow up with leads by phone, text, and email
• Qualify potential customers and gather project information
• Schedule estimates and customer appointments
• Manage and update our CRM
• Keep customer information, notes, and lead statuses organized
• Follow up with customers after estimates are sent
• Make sure leads are consistently followed up with and no opportunities are missed
• Coordinate schedules between customers, estimators, and painting crews
• Assist with invoices, payments, and customer records through QuickBooks
• Maintain accurate customer and financial information
• Communicate with customers regarding scheduling, project updates, and general questions
• Help develop and improve our office systems and processes
• Assist with general administrative tasks as the company continues to grow

What We're Looking For

• Confident and professional on the phone
• Excellent customer service and communication skills
• Highly organized and detail-oriented
• Comfortable making outbound calls and following up with potential customers
• Comfortable learning and using CRM software
• Familiarity with QuickBooks is a plus
• Strong follow-through and ability to stay on top of multiple leads
• Self-motivated and able to work independently
• Reliable, professional, and willing to take ownership of your responsibilities
• Experience in office administration, customer service, sales, construction, home services, or a similar role is a plus

The Opportunity

We are a new company, and we're looking to grow aggressively.

We're not looking for someone who simply wants to answer phones and complete basic office tasks. We want someone who can build trust and rapport over the phone, We want someone who can grow with RedHorse and eventually take ownership of a large part of our customer coordination and office operations.

As the company expands, there will be increased hours.

Compensation

$18–$25/hour, depending on experience.

Part-time to start: approximately 5-15 hours per week, until our lead volume and business grow.

About RedHorse Painting Co.

RedHorse Painting Co. is focused on building a premium residential painting company known for a new standard, quality workmanship, clean crews, beautiful finishes, and a professional customer experience.

We're building this company with long-term growth in mind, and we're looking for the right people to grow alongside us.

To Apply

Please submit your resume and a brief description of your previous experience with customer service, office administration, CRM software, QuickBooks, or phone-based lead follow-up.

Pay: $17.50 - $25.00 per hour

Expected hours: 5.0 – 25.0 per week

Work Location: Remote