Office Manager II

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is the southeast largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology.

Who are we looking for as an Office Manager?

The Office Manager is responsible for ensuring the delivery of effective quality care to patients, leading and supporting team members in daily operations and upholding the vision and mission of the Practice. The ideal Office Manager candidate is positive, energetic, intelligent, highly dependable, organized, and can multi-task. This position serves as the primary point of contact for concerns related to the day-to-day operations of the practice, working collaboratively with leadership, providers, and staff.

Office Manager Primary Duties:

• Adhering to company Statement, Credo and Service Goals and Values while always providing exceptional customer service
• Partnering with leadership, providers, and staff to manage operations of assigned practice location(s) including patient care and retention, personnel management, and workflow
• Monitoring and maintaining performance practice standards; ensuring defined target standards for patient appointments, staffing productivity, and patient experience are met
• Implementing policies and procedures that ensure efficient operations supporting both administrative and clinical functions
• Identifying and applying cost saving and revenue enhancing opportunities
• Managing inventory of necessary supplies, equipment, technology, and other resources necessary for high quality patient care
• Evaluating performance of all office team members, effectively communicating, giving timely feedback and empowering team members
• Assisting in the onboarding process by training and evaluating new team members
• Assuming responsibility for patient flow processes and strategizing to improve efficiency and eliminate barriers that impact patient care
• Providing coverage for Front Desk Specialist and/or Medical Assistant as needed
• Cultivating a culture of compliance that adheres to local, state and federal regulatory requirements
• Supervising two of our offices administrative practice team members, Clinical Supervisor, and Front Desk Supervisor (if assigned)

Office Manager Skills and Qualities:

• Ability to lead a team in a dermatology office effectively
• Excellent oral and written communication skills
• Able to demonstrate compassion and caring in dealing with others, patients, and co-workers
• Able to prioritize tasks and work well independently while knowing when to seek help
• Ability to analyze and interpret information and interact telephonically and electronically
• Ability to work well under pressure in a fast-paced environment and build inspiring working relationships
• Ability to use applicable EMR technology and Microsoft Office

Shift: Fulltime/ First Shift/Salaried Position

Our Benefits Include:

• Medical, Dental, and Vision are available after 30 days of hire
• Short-term disability and life insurance, and many ancillary options
• 10 days of PTO with an increase to 15 days upon completing 1st year
• 401(k) available after 90 days of hire
• Excellent growth and advancement opportunities
• Discounts on services

Experience and Education:

• High School Degree or equivalent (required)
• 2-5 years of management/supervisory experience in a medical office
• Dermatology experience is preferred, not required

Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 110 locations throughout Florida, Georgia and Alabama. Our established practices and experienced physicians offer patients the most quality outcomes and exceptional patience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise!