Office Manager / PA to MD

Reporting to the Managing Director, the Office Manager is responsible for the effective running of West Mercia Air Conditioning's office, administrative systems and business-support functions. The role provides dependable support across operations, projects, service, finance and senior management.

Key responsibilities include:

" Managing day-to-day office administration, facilities and business-support activities.

" Supervising office processes and supporting the development of administrative staff.

" Maintaining company policies, procedures, records and document-control systems.

" Coordinating recruitment, onboarding, training records and employee documentation.

" Managing compliance accreditations and renewals, including ISO standards, Safecontractor and customer prequalification portals.

" Preparing for external audits and ensuring corrective actions are completed.

" Supporting health and safety, environmental, quality and F-Gas record-keeping requirements.

" Monitoring training, qualifications and employee competency records.

" Supporting invoicing, purchasing, supplier administration and credit-control processes.

" Producing management reports, tracking KPIs and supporting the Managing Director with business planning.

" Improving internal systems, processes and the overall customer journey.

" Providing professional communication with customers, suppliers and external auditors.

The position is primarily office-based in Hereford but may require occasional nationwide travel for meetings, audits, training or business-support activities.