Office Manager/Administrative Assistant

Job Overview

We are a growing pool service company looking for a reliable, organized, and customer-focused Office Manager to join our team. The ideal candidate will have experience in customer service and administration within a pool cleaning or home-service business. Experience using Skimmer software is a plus. This position will play an important role in keeping our daily operations organized, communicating with customers and technicians, managing schedules, and ensuring our customers receive excellent service.

Responsibilities

• Answer phones, emails, and customer inquiries in a professional and friendly manner
• Schedule and coordinate pool service appointments and technician routes
• Communicate with customers regarding service appointments, repairs, billing, and general questions
• Manage customer accounts and service information
• Follow up with customers regarding service issues, repairs, estimates, and outstanding items
• Assist with invoicing, payments, accounts receivable, and administrative tasks
• Maintain accurate customer and company records
• Coordinate communication between customers, technicians, and management
• Help resolve customer concerns and service issues
• Monitor daily schedules and make adjustments as needed
• Assist management with general office and administrative responsibilities

Experience

• Previous experience in an administrative, office management, or customer service role
• Hands-on experience with Skimmer software
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Professional and friendly phone manner
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail
• Comfortable working with computers and learning/using multiple software systems
• Reliable, dependable, and able to work independently

Pay: $20.00 - $30.00 per hour

Work Location: Remote