Office Manager/Administrative Assistant

Pure Pastry Office Manager Job Description

Company Description:

Pure Pastry’s mission is to bake delicious, healthy, and inspiring pastry. We are a unique retail & wholesale bakery that's organic, locally sourced and home grown. From our cottage kitchen, we offer exquisite pastry that caters to any dietary restriction. We are a small, female-lead business with unbreakable integrity dedicated to the life force of our team, clients, the pastry we make, and the footprint we leave on this earth.

Role Description:

This is a part time, on-site role from 8am to 2pm from Tuesday to Fridays. When you are here you serve as the foundation and glue of our growing, all-hands-on-deck enterprise. Therefore, we need you to be present in our Beverly Office during working hours, although you will have some flexibility for remote work on special occasions.

Character Description:

You will thrive here if you love both all kinds of people and technology. You are patient, kind, calm, optimistic, and diplomatic. Your presence is a calming one, and you help people and organizations find solutions and solve puzzles. Team members and customers feel empowered and cared for when you are around. You have an eagle eye for efficiencies and utilize all methods available to automate and clarify systems that are easy to follow and built around real-world feedback. No task is beneath you or “not your job.” You relish fast-paced, small operations where everyone pitches in to achieve the larger mission. You are adaptable and thrive when circumstances cause pivots and believe that obstacles are opportunities. Lastly, it’s just a given that you possess innate organizational and problem-solving skills and professional demeanor, understanding that confidentiality, and discretion are essential.

Core Responsibilities:

1. Customer Service Above the Standard:

· Managing complex custom orders with an extreme eye to detail and always fulfilling orders over-and-above customer expectations.

· Monitor and improve upon website so menu, pricing, orders, and fulfillment are accurate, timely, and paid in full.

· Building and maintaining customer flows - on and off-line - that ensure brand recognition, loyalty, and delight.

· Monitoring customer retention and sales growth and contributing to it through improved operating systems.

2. Budgeting & Financial Management:

· Organizing all documents and records for our bookkeeper

· Maintaining receipts, invoices, budgets, expenses, and financial records.

3. Enhancing Policies & Procedures:

· Helping owner review, renew, and create policies and procedures that are informed by the experienced wisdom of the people who use them.

· Ensuring they are communicated and available to all.

· Drafting signage, inventory, ordering, recipe and procedural documents.

4. Marketing & Communications:

· Collaborating with owner to design, deliver, and publicize newsletters and social media content.

· Monitoring marketing metrics

5. Administration:

· Responsible for finding solutions to any administrative friction and system inefficiencies that impede progress and harmony.

· Managing all orders and deliveries from phone messages and website, coordinating schedules, organizing meetings, and handling communication within the office.

· Administrating a smooth and efficiently run office that allows the owner to spend her time expanding Pure Pastry’s potential.

Qualifications

· Experience in the food industry is preferred but not mandatory

· Confirmed expertise in administrative assistance, office administration, and technology

· Demonstrated organizational and time management abilities

· Validated communication and customer service skills

· Proven ability to work independently and as part of a team

· Verified ability to prioritize tasks and manage time effectively

· QuickBooks and invoicing experience

· Bachelor’s degree (in Business Administration or related field preferred)

Pay and Benefits:

· Hourly wage of $25/hour for a three month trial period, then rises to $28 or more with benchmarks for success achieved with quarterly reviews.

· Caring and vibrant company culture and casual work environment

· Strong mission and vision integrity

Pay: $26.17 - $31.51 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person