Office Manager/Bookkeeper

Environmental Protective Solutions (EPS) is a certified mold remediation, mycotoxin removal, and water damage restoration company serving homeowners and businesses across the Tampa Bay area, Lakeland, and Nashville. We respond fast, communicate clearly, and take pride in protecting our customers' health and property.

We are looking for an organized, dependable Office Manager to keep our office running smoothly. You will be the first voice many customers hear, and you will keep invoices, contracts, and records moving so our field teams can focus on the work.

Essential Duties and Responsibilities

· Invoicing and contracts: Prepare and send customer invoices and service contracts accurately and on time; track signed contracts and outstanding balances and follow up as needed.

· Email: Monitor and answer the company inbox promptly and professionally; route technical or job-specific questions to the right team member.

· Phones: Answer incoming calls, help customers with questions, take detailed messages, and schedule inspections and appointments.

· Spreadsheets and records: Create and maintain spreadsheets to track jobs, invoices, payments, schedules, and other business data; keep files organized and up to date.

· Office operations: Order office supplies, manage filing (paper and electronic), and support the owner and field crews with general administrative tasks.

· Customer service: Treat every caller and client with patience and care, especially customers dealing with stressful water or mold damage.

· Other duties as assigned.

Qualifications

Required

· High school diploma or equivalent

· Strong organizational skills and attention to detail

· Clear, professional phone and written communication

· Working knowledge of email and spreadsheet software (Microsoft Excel or Google Sheets)

· Ability to manage multiple tasks and meet deadlines with minimal supervision

Preferred

· 3 years of office management experience

· Experience with invoicing or bookkeeping software (such as QuickBooks)

· Background in construction, restoration, home services, or a similar field-service business

Physical requirements: Ability to sit for extended periods and work at a computer; occasionally lift up to 25 pounds (supplies, files).

Schedule and Benefits

· Monday through Friday, 35–40 hours per week

· Paid vacation

· Paid holidays

· Paid sick days

· Pay: competitive, based on experience

Pay: $25.60 - $30.83 per hour

Expected hours: 40.0 per week

Work Location: In person