Office Manager/Case Manager

Office Manager – Pain Free Orlando

About Us

At Pain Free Orlando, we are dedicated to helping our community live with less pain through advanced non-surgical treatments like plasma joint injections, laser therapy, spinal decompression, and more. We take pride in providing a positive and professional environment where patients are treated with respect, and our team works with purpose.

Position Overview

We are seeking a motivated, detail-oriented Office Manager to oversee day-to-day operations, provide leadership to the front desk and support staff, and ensure the smooth and efficient functioning of the practice. This is a key leadership role in our organization, ideal for someone who thrives in a fast-paced, patient-focused environment and can confidently manage multiple responsibilities.

Responsibilities

• Manage day-to-day office operations, ensuring efficiency and productivity.
• Oversee payroll processing and maintain accurate employee records.
• Manage phone systems and ensure effective communication within the office.
• Organize and maintain filing systems for documents and records.
• Coordinate human resources functions, including recruitment, onboarding, and employee relations.
• Plan and execute company events, meetings, and other gatherings.
• Serve as a front desk point of contact for patients, visitors, and clients.
• Assist with budgeting processes and financial reporting using current software.
• Support owners with administrative tasks and special projects as needed.
• Maintain a professional, welcoming, and patient-focused office environment.
• Help coordinate patient follow-ups and ensure a positive patient experience.

Qualifications & Experience

• Minimum of 5 years of customer service experience required.
• Minimum of 3 years of leadership management required.
• At least 1 year of case management experience preferred.
• Bilingual in English and Spanish preferred.
• Familiarity with payroll systems and human resources practices.
• Proficiency with phone systems, QuickBooks, and standard office software.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize responsibilities, and solve problems in a fast-paced environment.
• Strong leadership skills and the ability to work collaboratively with staff and management.
• Experience in event planning is a plus.

Hiring Process

We are looking to fill this position with the right candidate as soon as possible. Our hiring process is quick for the right fit! If you have the experience, leadership skills, and customer service background we are looking for, we encourage you to apply.

Join the Pain Free Orlando team and help us create an exceptional patient experience while contributing to a positive and professional workplace.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Application Question(s):

• We are looking for someone long-term. Why do you think you would be the best fit for our practice?

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Clermont, FL 34711 (Required)

Work Location: In person