Office Operations Assistant

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

• Serves as a vital first point of contact in a customer service capacity, providing dynamic administrative and clerical support that keeps our medical practice running smoothly and ensures patients receive exceptional care from the moment they arrive.

Responsibilities:

• Welcome patients and visitors with professionalism and warmth, efficiently managing check-ins and check-outs while gathering and verifying essential demographic information to ensure accurate records.
• Navigate insurance requirements strategically by obtaining and verifying authorizations and precertifications, processing medical record releases, and coordinating appointment scheduling to optimize patient care flow.
• Drive financial accuracy by entering, reviewing, and submitting daily charges for patient procedures and services, collecting co-payments, and reconciling deposits to maintain the integrity of our financial operations.
• Support the team by providing comprehensive office and clerical assistance that enables your colleagues to focus on delivering excellent patient care.

EDUCATION/EXPERIENCE REQUIRED

• High school diploma or equivalency
• 1 year of applicable cumulative job specific experience required.
• *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.