Office Operations Coordinator — Customer Service & Scheduling

About the Role

Help keep our customers informed, our schedules organized, and our projects moving from the first inquiry through installation.

Arizona Window Coverings Center specializes in custom blinds, shades, shutters, and motorized window treatments throughout the Phoenix metropolitan area. We’re looking for an experienced, dependable coordinator who enjoys working with customers, managing details, and helping a growing business run smoothly.

You’ll work directly with our team to coordinate appointments, follow up on customer requests, and keep accurate project records. As we introduce better systems, you’ll also help us improve everyday office processes.

Schedule:

• Monday–Friday: 8:00 AM–3:00 PM, on-site.
• Saturdays off.
• Sunday availability is strongly preferred but not required.
• If Sundays are a barrier, we’re open to discussing alternative coverage arrangements with the right candidate.

What You’ll Do

• Answer customer calls and emails professionally, gather information from new leads, and schedule sales consultations.
• Coordinate appointments for sales representatives, installations, and service visits.
• Keep customers and team members informed about appointments, changes, and next steps.
• Manage the company inbox and track outstanding requests so follow-ups are completed.
• Keep customer records, project notes, calendars, and tasks accurate in our CRM.
• Monitor project progress, follow up on outstanding payments, and assist with warranty and service requests.
• Follow up after installation to confirm customer satisfaction and request reviews.
• Learn our internal management application, flag workflow issues, and suggest practical improvements.
• Use tools such as ChatGPT to support professional communication, following company guidelines.

No programming experience is required. We’re looking for someone comfortable learning and using business software.

Requirements

• At least three years of relevant experience in office administration, customer service, scheduling, or operations coordination.
• Experience using CRM or business management software.
• Strong written and spoken English and a professional, friendly approach to customers.
• Strong organization, attention to detail, and consistent follow-through.
• Confidence managing competing priorities and resolving routine issues independently.
• Comfort with email, calendars, Google Workspace or Microsoft Office, and spreadsheets.

Experience in home services, construction, window coverings, or installation scheduling is helpful. Familiarity with Workiz or similar software is a plus.

Why Join Us?

• $25–$30 per hour, based on relevant experience.
• A weekday schedule that ends at 3:00 PM, with Saturdays off.
• Direct collaboration with the owners and team.
• The opportunity to contribute ideas and help improve how the business operates.
• Hands-on experience with new business systems and productivity tools.
• The opportunity to take on greater responsibility as you develop in the role.

How to Apply

Submit your resume and a short note describing your relevant experience.

Please include one example of how you kept a busy office organized, improved a process, or resolved a customer scheduling problem.

Pay: $25.00 - $30.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• On-the-job training
• Professional development assistance

Application Question(s):

• Which CRM or business management software have you used professionally, and what tasks did you perform in it?
• Describe the system you use to track customer requests, appointments, and follow-ups. Please include a specific example from a previous role.
• How do you use ChatGPT in your daily work? Describe one specific problem you solved—such as writing customer emails, organizing an inbox, or creating an Excel formula—and how you checked the result.

Experience:

• office administration, customer service, or operations: 3 years (Required)

Work Location: In person