OFFICE OPERATIONS MANAGER

Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!

Why work at Linn County?

• Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
• Medical, dental, vision, short & long term disability, and supplemental life insurance
• Iowa Public Employee's Retirement Pension Plan (IPERS)
• Wellness program offering credit on insurance premiums to eligible employees
• Free on-site fitness centers
• 100% County paid basic life insurance
• 12 paid holidays per year
• Training & professional development opportunities

Salary:
Minimum: $70,874 · Midpoint: $84,320

About the role:
Oversees the administrative operations of Linn County LIFTS under the direction of the LIFTS Director. Supervises staff and ensures work complies with policies and procedures. Administers budgetary, personnel, and accounting processes and procedures for the department.

Essential Functions

• Supervises personnel, including hiring, training, performance evaluations, and disciplinary actions.
• Oversees daily office functions, ensuring efficient workflow and adherence to established procedures.
• Compiles and monitors data in the preparation and monitoring of the office budget. Provides input to budget offers and developing key performance indicators (KPIs).
• Administers and prepares accounts payable, vendor billing, and revenue collection; ensures submissions to appropriate departments. Collects and distributes funds.
• Coordinates the acquisition of office equipment and supplies, obtaining necessary quotes or bids.
• Completes and verifies employee payroll information and resolves issues.
• Addresses internal and external customer inquiries and complaints professionally, upholding the County’s customer-centered culture.
• Coordinates training programs, safety programs, and drug and alcohol compliance as applicable.
• Interprets and enforces county policies, procedures, and labor agreements. Creates, implements, and evaluates work processes and procedures.
• Attends meetings or serves on committees, conveying and gathering pertinent information.
• Prepares correspondence, memos, meeting minutes, and forms as required.
• Acts as an administrator of office/department systems as assigned. Monitors usage and access.
• Troubleshoots and resolves issues. Audits data and creates reports.
• Fills in for dispatch when necessary.

Minimum Qualifications & Requirements

• Associate's Degree in business administration or a related field.
• Four (4) years of experience performing administrative duties in an office setting, including two (2) years of supervisory experience, preferably in the para-transit field.
• An equivalent combination of education and experience that demonstrates the required knowledge and skills for this position may be considered.
• Must obtain a CDL Class C with air brakes and passenger endorsements within 90 days of hire.

Shift

Monday - Friday
7 a.m. - 4 p.m.

: Linn County LIFTS Website

Linn County offers a comprehensive benefits package including paid leave and holidays as well as medical, dental, life, long-term disability (LTD) insurance and wellness incentives.