Office Receptionist

Receptionist

A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks within an office setting to support daily operations. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff.

Receptionist Job Responsibilities:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Receptionist Qualifications / Skills:

• Telephone Skills.
• Verbal Communication.
• Listening.
• Professionalism.
• Customer Focus.
• Organization.
• Informing Others.
• Handles Pressure.
• Supply Management.

Education, Experience, and Licensing Requirements:

• University/college degree is an asset.
• Familiarity with phone systems.
• Previous experience with Microsoft Office software preferred.