Office Services Clerk

Office Services Clerk

Job Title: Office Services Clerk

Department: Office Services

Reports To: Office Services Supervisor

Location: Valley Village, CA (Onsite)

Employment Type: Full-time/Non-Exempt

Compensation: $23 - $27/hr

ABOUT ALDERLAW

AlderLaw was founded in 2000 to represent people whose lives have been gravely affected by an accident or other circumstances. The firm represents plaintiffs in personal injury, business torts, and employment litigation, and has recovered more than $3.1 billion for its clients. AlderLaw is heavily invested in its people and technology, providing round-the-clock service to clients and referring attorneys — many of whom consider the AlderLaw team an extension of their own office.

POSITION SUMMARY

The Office Services Clerk provides day-to-day administrative, office operations, document management, and facilities support to ensure an efficient, organized, and professional workplace. This position supports employees, attorneys, clients, and visitors while handling confidential documents, case materials, office services, and general operational needs.

KEY RESPONSIBILITIES

• Sort, distribute, and process incoming and outgoing mail, packages, FedEx, certified mail, and other shipments.
• Maintain organized physical and electronic files, including downloading, saving, and distributing transcripts, imaging, medical records, and other documents.
• Create and distribute secure electronic links for clients and authorized recipients.
• Fulfill copying, scanning, printing, CD duplication, and other document service requests.
• Maintain original case documents and coordinate authorized retention and destruction of records.
• Secure, maintain, and coordinate the return or destruction of physical evidence in accordance with established procedures.
• Assist with shredding confidential documents, trial binders, and other materials following appropriate authorization.
• Provide reception coverage by answering phones, greeting visitors, and assisting clients and staff.
• Assist with workstation setup, parking coordination, office equipment, and general employee support.
• Serve as a liaison with IT and outside vendors for technology-related issues and service requests.
• Assist with office meetings, luncheons, holiday parties, and other company events.
• Coordinate office holiday decorations, supplies, and setup.
• Maintain a professional, organized, and welcoming office environment.
• Perform additional office services and administrative duties as assigned.

REQUIRED QUALIFICATIONS

• High school diploma or equivalent required.
• Previous experience in office services, administrative support, legal support, facilities, or a related field preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong computer and general office equipment skills.
• Ability to handle confidential and sensitive information with discretion.
• Professional, dependable, and team-oriented approach to work.
• Valid driver's license and reliable transportation.
• Ability to follow strict chain-of-custody and confidentiality protocols for physical evidence and sealed case materials.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish) preferred
• Prior law firm, personal injury, or workers' compensation experience
• Familiarity with case management systems, e.g., Filevine, Litify

SYSTEMS & TOOLS USED

• FileVine (case management)
• Lead Docket
• Outlook, SharePoint, Slack
• RingCentral (phone system)

PHYSICAL REQUIREMENTS

• Ability to lift/move boxes, files, and trial materials (up to 25-40 lbs).
• Ability to stand, bend, and perform repetitive filing and copying tasks for extended periods.

COMPENSATION & BENEFITS

• $23 - $27/hr
• Health, dental, and vision insurance
• Paid time off / holidays
• 401(k) or retirement plan
• Other perks — parking, professional development, cell phone stipend, etc.

WORK SCHEDULE & LOCATION

Full-time position based at AlderLaw’s Sherman Oaks office.

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person