ASHCOL AIRCONDITIONING CORPORATION
OFFICE STAFF - CALL TAKER
2 months ago
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Important information
Contract type:
Permanent
Salary:
₱216,000 – ₱252,000 / year
Location:
Biñan, Laguna, Philippines
Work mode:
Onsite
Published on:
20 August 2026
What they need
About the role
A call taker (or call center/dispatch agent) is the crucial first point of contact for callers. They handle inbound/outbound calls, gather key information, resolve inquiries, and route emergencies or service requests to the proper departments.
Key responsibilities
- Address customer inquiries, troubleshoot issues, and process orders or account changes
- Access company databases to log conversations, resolve issues, and ensure customer satisfaction
- Handle inbound/outbound calls and gather key information
- Route emergencies or service requests to the proper departments
About you
- Success is measured by metrics like Average Handle Time (AHT), First Contact Resolution (FCR), and overall customer satisfaction
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