Office Staff

Job Description: Office & Digital Staff

Role Summary

We're looking for an organized and communicative staff member to manage our front office operations and handle all customer interactions and posting on social media. This role is split between supporting the office and managing our digital presence.

Key Responsibilities

1. Customer & Social Media Management

• Social Media Posting: Create and share engaging posts (photos, text) on our company's social media accounts daily to promote products and services. (Content will be provided.)
• Customer Inquiry: Monitor and promptly reply to all customer messages across Facebook, Instagram, and etc.
• Digital Communication: Respond to comments, direct messages, and questions in a professional and friendly manner.
• Issue Reporting: Note down and report urgent customer complaints or complex issues to the management team.

2. General Office Duties

• Order Fulfillment: Regularly coordinate with the warehouse team to ensure timely picking, packing, and dispatch of all e-commerce orders.
• Issue Resolution: Act as the liaison between customer service and the warehouse to resolve immediate issues like stock discrepancies, incorrect items packed, or failed pickups.
• Filing & Records: Maintain simple and accurate organization of paper and digital files.
• Supplies: Track and order necessary office supplies and ensure the work area is tidy.
• Basic Support: Assist management with simple administrative tasks like data entry and scheduling meetings.

Qualifications We Look For

• Good experience and ability to manage major social media platforms.
• Excellent writing and communication skills in both English and Filipino.
• Proficiency in basic computer tools (Microsoft Word/Excel or Google Docs/Sheets).
• Must be highly responsible, organized, and has a positive attitude.
• Ability to work independently and as part of a team.
• Strategizes to finish work on time.