OFFICE STAFF

SALES SUPPORTstaff member helps a company's sales team run smoothly by managing daily administrative tasks, processing orders, and answering customer questions.

Core Responsibilities

• Order Processing: Enter, track, and manage customer orders and ensure they ship on time.
• Customer Service: Answer phone calls, reply to emails, and resolve customer complaints or issues.
• Data and Reporting: Update customer databases, maintain CRM records (like Salesforce or HubSpot), and prepare sales reports.
• Team Coordination: Schedule meetings, organize travel arrangements, and act as a bridge between the sales team and other departments like finance or logistics.
• Document Management: Prepare sales proposals, contracts, pricing sheets, and presentations

BILLING STAFF manages a company's invoicing, records customer accounts, and processes incoming payments to ensure accurate financial operations.

Core Responsibilities

• Invoicing: Prepare, review, and issue accurate billing statements, invoices, and statements of account (SOA) to clients.
• Payment Processing: Record, post, and reconcile customer payments received through various channels or collection systems.
• Accounts Receivable: Monitor outstanding balances and track payment statuses.
• Collections & Follow-ups: Send payment reminders, follow up on overdue accounts, and address delinquent payments.
• Dispute Resolution: Coordinate with clients and internal departments to investigate and resolve billing discrepancies or inquiries.
• Record Keeping: Maintain organized and updated customer billing records, ledgers, and transaction logs.