OFFICE STAFF (Goodyear Support/Fleet Coordinator)

Requirements:

• Knowledgeable in Automotive
• Graduate of any 2 yrs Associate course or any related field
• Computer Literate (must proficient in using Microsoft Office and Gmail)
• With Good Communication Skills

Goodyear Support:

·       Monitor and make a summary (ISF Report) of all the Goodyear tire sales within the month and submit to Goodyear via email.

*Strictly monitored every End of the Month, so that to be collaborated with the Goodyear office.

·       Commercial Tires Fleet- Monitor and make a summary (Accumulative report) submission to Goodyear depends on General Manager for order only.

·       Collaborates with the Front Desk Clerk on the tire checking.

Ø  Ensuring all the Goodyear tires are already input to the QB. (Daily)

Ø  Any Fleet Company must be reported to General Manager for Fleet Claims both consumer and commercial tires.

*Scan copy of the invoice and Fleet Form signed by the GM and email it to the GY Office. In line with tracking of FOC’s.

·       Quarterly or per cycle filling Goodyear product memo’s

Ø  Goodyear Memo’s must be signed by the manager

Ø  Goodyear promos should be properly discussed, a summary and forms should be provided for specific promos.

Ø  Make an advertisement for posting at the social media (FB Pages).

o   Post taken pictures who availed the promos at the page. (At least Weekly)

·       Monitor all Goodyear Promo’s and update the GM for any extension

         *Quarterly updates of Goodyear promo collaborate with the GM for any updates and inform the counter and office for the new promo.

·       Monitor PT Diamond local promo given by the General Manager.

·       Make a summary report of all Service Job Card, Worry Free Assurance and Warranty card

*****Make a report to be discuss during meeting, monthly reports (PPT) of the summary of Service Job Card, Worry Free Assurance, Warranty Card and Loyalty Card.

*Properly filed to each folder.

·       Monthly reports – Summary of consumer tires ISF submitted to Goodyear.

·       Monthly Checking tires inventory. (Manual vs. QB vs. Actual)

Notes: All reports checked by GM

• Keeping records of tire warranty claims.
• Monitor Gogulong transactions in coordination with GM

Fleet Account Coordinator:

·       Fleet Account Coordinator - In charge of talking with the fleet advisors of Fleet Customers (Smart/Orix etc)

Ø  Answering and making Quotations for the Fleet Company.

Ø  Checking the requirements needed for the New Fleet Company such as Customer’s Information Sheet and attached the credentials needed.

Ø  Monitor all Quotation forms soft copy.

Ø  Collaborate to the HR Staff for the balance of each fleet account before providing quotations.

Ø  Make a summary of all Fleet account active and inactive.

Ø  Ensure contact person to be collaborated for the billing (Fleet account –accounting office)

Ø  Scan the original invoices and to be filed to their respective folders.

Ø  Monitors the email specific about services and fleet information.

Other Responsibilities:

·       In charge of making a summary of all the services for follow up:

Ø  Wheel Alignment (6 Months)

Ø  Change Oil (Base on the Oil used: 3 months/6 Months/1 year or mileage base)

·       Provide assistant for getting the Tire Serial Number

·       Assist the counter staff to any concerns of the customers

·       Encoding of Forms for counter staff files monthly

·       Encoding Loyalty card to the Customers (TO BE DISCUSSED WITH GM)

·       In Charge of the Customers Feedback Forms, to be submitted to the HR every end of the day. (Summary and to be discussed during monthly meeting)

o   Any concerns should be reported to HR.

·       Daily monitoring of BDO terminal