Office Staff/Sales

About the role

IAN SMART ENERGY CORP is seeking an enthusiastic and customer-focused Office Staff/Sales professional to join our dynamic team in Jaro, Iloilo City. This is a full-time position that combines administrative support with sales responsibilities, making it an ideal opportunity for someone who thrives in a fast-paced customer service environment. You will play a key role in representing our company to clients, managing inquiries, and driving sales whilst maintaining the highest standards of customer service.

What you'll be doing

• Handling incoming customer inquiries via phone, email, and in-person communications with professionalism and courtesy
• Processing customer orders and managing administrative documentation accurately and efficiently
• Identifying sales opportunities and promoting IAN SMART ENERGY CORP's products and services to prospective clients
• Maintaining detailed records of customer interactions, transactions, and follow-up actions
• Providing product information and addressing customer questions and concerns promptly
• Achieving individual and team sales targets through effective customer engagement
• Supporting the sales team with administrative tasks such as scheduling, data entry, and report preparation
• Building and nurturing customer relationships to encourage repeat business and referrals
• Collaborating with colleagues to ensure a seamless customer experience across all touchpoints

What we're looking for

• Proven experience in customer service, call centre operations, or sales environments
• Excellent communication skills with the ability to engage customers professionally and persuasively
• Strong organizational and time-management abilities to juggle multiple tasks simultaneously
• Proficiency in using office software, including Microsoft Word and Excel, and CRM systems
• A friendly, patient, and solutions-oriented approach to problem-solving
• Ability to work independently whilst being a collaborative team player
• Demonstrated sales acumen with a track record of meeting or exceeding targets
• Attention to detail and accuracy in record-keeping and administrative work
• Willingness to learn about energy services and industry-related products
• Preferably, previous experience in the energy sector or utility services

Work Location:
R.A.K. Ceramics (Phils.) Corporation
Diversion Road, Brgy. Sambag, Jaro, Iloilo City

Qualifications/Requirements:

• Must be willing to undergo training for 1 month in Quezon City.

Employee Benefits:

• Company-provided airfare (round-trip plane ticket)
• Free accommodation during the training period
• Meal allowance
• Career growth and training opportunities