Office Supervisor

Location: Santo Domingo, Dominican Republic

Employment Type: Full-Time

Work Arrangement: On-site

About The Role We are looking for a professional, organised, and people-oriented Office Supervisor to oversee the day-to-day operations of our Santo Domingo office.

This person will be responsible for supervising and supporting our Virtual Assistants (VAs), maintaining a well-organised and professional office environment, monitoring attendance, coordinating office requirements, and ensuring that employees have the support they need to perform effectively.

The Office Supervisor will also be the face of the company in the local office and the first point of contact for employees, visitors, and local matters. We are looking for someone approachable, confident, reliable, and comfortable dealing with people at all levels.

Key Responsibilities

• Supervise and support a team of Virtual Assistants and office staff.
• Monitor daily attendance, punctuality, schedules, and absences.
• Maintain accurate attendance and office records.
• Report attendance, staffing, and general office matters to management.
• Act as the first point of contact for employees and visitors.
• Build positive working relationships with staff and encourage a professional team environment.
• Ensure the office is organised, presentable, and running smoothly.
• Coordinate office arrangements, supplies, maintenance, and general requirements.
• Assist with scheduling, meetings, staff arrangements, and other administrative tasks.
• Address day-to-day employee concerns and escalate matters to management when required.
• Communicate important company information and updates to the team.
• Identify office or staffing issues and proactively assist with resolving them.
• Support management with general administrative and operational tasks.
• Ensure company procedures and expectations are followed within the office.

Requirements

• Previous experience in office supervision, office management, administration, operations, or team leadership.
• Experience supervising or coordinating employees is highly beneficial.
• Strong communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Professional, approachable, and confident personality.
• Ability to communicate effectively with both employees and management.
• Comfortable handling attendance, schedules, reporting, and administrative records.
• Strong problem-solving and decision-making skills.
• Reliable, responsible, and able to work independently.
• Good computer and Microsoft Office skills.
• Ability to maintain confidentiality and handle sensitive workplace matters professionally.
• Fluent English is required. Spanish is highly beneficial.