Office Support Specialist

The Office Support Specialist will be responsible for ensuring the smooth running of our buildings and infrastructure, coordinating service teams, implementing and maintaining security systems, overseeing energy and water management, and ensuring compliance with health and safety regulations.

The ideal candidate will be detail-oriented, methodical and proactive, with strong problem-solving skills and a high level of ownership and accountability. The Office Support Specialist reports to the Senior Manager and is based at our Bryanston office. We are seeking someone who thrives in a fast-paced environment, can manage a high volume of work and remains focused on achieving results.

Main responsibilities

Facilities Supervision and Maintenance

• Oversee daily facility operations, ensuring cleanliness, orderliness and functionality.
• Schedule and facilitate preventive and corrective maintenance for all equipment, utilities and infrastructure.
• Monitor facility systems, including electrical, plumbing and solar energy systems, to ensure optimal performance.
• Coordinate repairs and upgrades as required.
• Procure necessary equipment, services and consumables.

Service Teams Supervision/Facilitation

• Supervise external contractors and in-house service teams.
• Develop and maintain service contracts to ensure value and quality.
• Ensure service-related tasks are completed on time and meet the required quality standards.
• Procure and deliver service-related items, including staff refreshments.

Security and Access Control

• Monitor biometric, access-control, surveillance and alarm systems.
• Coordinate with security personnel to maintain a safe working environment.
• Ensure compliance with safety protocols and emergency procedures.

Sustainability and Energy Monitoring

• Monitor and maintain solar energy systems to support efficiency and sustainability.
• Oversee repairs and upgrades to energy systems and utilities.

Health and Safety

• Implement health and safety protocols in line with local regulations.
• Conduct regular risk assessments and recommend facility improvements.
• Facilitate fire drills, safety training and emergency-preparedness plans.

Wellness Programmes

• Contribute to wellness programmes that support employees’ physical and mental well-being.
• Ensure the facilities contribute to a healthy working environment.

Corporate Social Investment Projects

• Support the management and development of Corporate Social Investment projects aligned with organisational values.
• Coordinate volunteer activities and community-engagement initiatives.

Project Facilitation

• Oversee building projects, renovations and expansions, including timelines, budgets and contractors.
• Ensure all projects meet the required safety, quality and compliance standards.
• Complete project-related administration, procurement and budgets.

Minimum requirements

• Bachelor’s Degree.
• Health and Safety Certification would be advantageous.
• Proven experience in facilities coordination, office support or a similar role within a corporate environment.
• Experience supervising service teams, contractors and maintenance projects.
• Knowledge of and experience with security systems, biometric access control and building-automation systems.
• Experience with energy-management systems, including solar, electrical and water systems.
• Experience in health and safety protocols and company wellness programmes.