Office Team Member

Ace Handyman Services is Hiring an Office Team Member!

Location: Myrtle Beach, SC (On-site)
Employment Type: Full-Time
Schedule: Weekdays only (No weekends), Monday-Friday 8am-5pm

Overview

Ace Handyman Services is seeking a highly organized, customer-focused Office Team Member to support daily operations in our organization. This role is central to the success of the branch and requires someone who can confidently manage communication, customer interactions, scheduling coordination, and internal systems.

The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced, customer-facing environment while keeping operations running smoothly behind the scenes.

Responsibilities

• Manage incoming calls, emails, and customer inquiries with professionalism and urgency
• Maintain and update CRM systems with accurate customer and job information
• Coordinate scheduling and support internal workflows such as AI systems, servicetitan, etc.
• Act as the primary point of contact between customers and internal staff
• Ensure office documentation, records, and processes are accurate and organized
• Support sales and customer service efforts as needed
• Conduct outreach to local commercial businesses to introduce our services, identify maintenance and repair needs, and schedule follow-up appointments
• Assist with reporting, follow-ups, and operational tasks
• Managing the schedule of craftsmen between Wilmington, NC and Georgetown, SC
• Manage invoices and accounts receiveable, using Quickbooks Online
• Work 2 weekends per year at local home show
• Train Field Staff on policies, procedures and software

Requirements (Must Have)

Candidates must meet ALL of the following to be considered:

• Hands-on experience working with CRM systems, preferably Service Titan

• Exceptional customer service skills in a professional setting

• Strong verbal and written communication skills

  Must be comfortable with inside sales and believe in our brand

• Proven organizational and time-management skills

Nice to Have

• Scheduling or dispatching experience
• Social media or basic marketing experience
• Customer-facing sales experience

(These will be discussed during the interview but are not disqualifiers.)

Benefits

✅ Paid Time Off
✅ Sales Bonuses
✅ Overtime Pay
✅ Pay Reviews