Office/Patient Care Coordinator

Job Overview

We are seeking a dynamic and compassionate Office/Patient Care Coordinator to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients and visitors, ensuring a smooth and welcoming experience from check-in to check-out. Your expertise in medical administrative support, patient management software, and health regulation policies will help maintain efficient clinic operations while delivering exceptional customer service. This position offers an exciting opportunity to contribute to patient care excellence in a fast-paced, supportive environment.

Duties

• Greet patients and visitors warmly, guiding them through the check-in and check-out processes with professionalism and care
• Manage patient appointments using electronic health records (EHR) and patient management software, ensuring accurate scheduling and documentation
• Verify insurance information, process billing, and assist with health insurance queries in compliance with relevant policies
• Manage visit limits and seek prior authorizations
• Maintain patient confidentiality at all times, adhering strictly to privacy regulations and HIPAA standards
• Answer phone calls promptly, providing clear information and scheduling assistance while managing multiple communication channels effectively
• Support therapy staff by handling administrative tasks such as data entry and document organization
• Educate patients on clinic procedures, health policies, and scheduling to promote understanding and engagement
• Light office cleaning, such as organizing toys, and end of day vacuuming

Experience

• Prior experience working in a medical or dental office environment is highly preferred
• Knowledge of health regulation policies, including HIPAA compliance and medical record keeping standards
• Experience with medical administrative support functions such as billing, insurance processing, and appointment scheduling
• Familiarity with patient management software systems (e.g., EMR/EHR platforms) for accurate recordkeeping and data management
• Strong customer service skills with the ability to communicate effectively via phone and in person
• Understanding of medical terminology relevant to clinical documentation and patient care processes
• Ability to maintain confidentiality while managing sensitive patient information efficiently

Join our team as an Office/Patient Care Coordinator where your organizational skills, compassionate approach, and healthcare knowledge will make a meaningful difference in patients’ lives. We are committed to fostering a positive work environment that values your contributions while supporting your professional growth. Flexible schedule available

Pay: $17.00 - $23.00 per hour

Expected hours: 16.0 – 32.0 per week

Benefits:

• Paid time off

Work Location: In person