Officer 1, Payments

Job Summary

You'll support Client Services Teams by ensuring banking administration requests and client payments are processed accurately, efficiently, and within agreed deadlines. You'll develop expertise in banking systems, payment processes, and time reporting tools while maintaining strong communication with stakeholders. The role focuses on risk mitigation, process improvement, compliance with procedures, and delivering high-quality operational support to both clients and internal teams.

What You'll Do

• You'll process client payments, banking administration requests, and system updates accurately and within agreed deadlines while responding promptly to client queries and team mailbox requests.
• You'll develop and maintain strong knowledge of banking platforms, payment processes, Kyriba, TMS, and time reporting systems to ensure efficient and compliant service delivery.
• You'll collaborate with Client Services Teams, provide regular task updates, share information with colleagues, and support team training and knowledge sharing.
• You'll minimize operational risk by following established procedures and checklists, reporting breaches, complaints, or errors promptly, and assisting with error investigations and corrective actions.
• You'll proactively identify process improvements, escalate issues early, maintain accurate time reporting, and pursue ongoing training and development to become a reliable and effective team member.

WHAT WE OFFER:

• Competitive Total Rewards Package: Comprehensive annual compensation including basic salary, HRA, special allowance, provident fund contributions, gratuity, internet allowance, and food allowance.
• Health & Insurance Coverage: Medical insurance, group term life insurance, and group personal accident insurance for financial security and peace of mind.
• Allowances & Support: Transportation or transportation allowance and shift allowance to support work flexibility and commuting needs.
• Paid Time Off: Generous paid leave to support work–life balance.