: Officer, Client Support

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Social Marketing Company, a large well-reputed not-for-profit company, involved in implementing health and family planning programs throughout the country, wishes to recruit the following position. The company seeks talented and aspiring candidates who would join our team and meaningfully contribute to reach the goal of SMC.

• Department/Division: Program

• No. of Vacancies: 1

• Job Responsibility:

• Perform duties at the reception/OPD of SMC Diagnostic and Consultation Centre, Darussalam.

• Greet clients courteously, introduce themselves, and ensure a positive customer experience by maintaining high standards of service quality.

• Ensure accurately register all clients in the Clinic Management Software and maintain up-to-date patient records.

• Counsel patients regarding doctor appointments, diagnostic services, consultation procedures, and follow-up services.

• Maintain proper documentation and records of client services and generate reports as required by the clinic management.

• Ensure document customer feedback, complaints, and suggestions and share them with the clinic management to support service improvement.

• Coordinate with doctors, consultants, and other clinic staff to ensure smooth client flow and timely service delivery.

• Maintain confidentiality of patient information and maintain professionalism in all client interactions.

• Ensure compliance with the policies, procedures, and service standards of SMC Diagnostic and Consultation Centre, Darussalam.

• Educational Qualification :

• Graduate in any discipline from any reputed institution.

• Job Requirements :

• Age maximum 35 year(s)

• Experience in related field: maximum 35 year(s)

• Job Details:

• Job Type: Contractual

• Job Location: Dhaka

• Salary and Benefits :

• Salary : Negotiable

• Qualified Women Candidates are encouraged to apply.

Interested candidates may apply in confidence with a detailed CV with names and contact information of two referees, along with a written application and a copy of recent passport size color photograph to GM-HR and Procurement, Social Marketing Company, SMC Tower, 33 Banani C/A, Dhaka – 1213 or may apply through following links: https://www.smc-bd.org//job/details/2083 https://www.bdjobs.com/

Please mention the position applied for, on the top of the envelope

SMC is an Equal Opportunity Employer and welcomes applications from qualified individuals regardless of gender, religion, ethnicity, or background

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Last Date of Application : October 31, 2026