Officer

Purpose/Objective

The purpose of the BGV Operations role is to ensure a seamless, compliant, and timely background verification (BGV) process across all group entities.
The role supports risk-free hiring by managing end-to-end BGV operations, ensuring adherence to defined TATs, policies, and regulatory requirements.
It acts as the central SPOC for vendors and stakeholders, ensuring SLA compliance, resolution of escalations, and continuous process improvement through analytics and governance

Key Responsibilities of Role

Key Responsibilities 1.
End-to-End BGV Operations - Manage the complete background verification lifecycle for hires across 25+ business units.

• Ensure timely initiation, tracking, completion, and closure of BGV cases as per defined TATs.
• Coordinate with TA Leads and BUHR teams to align BGV activities with hiring plans and DOJ timelines.
• Ensure accurate documentation, compliance checks, and resolution of discrepancies before onboarding clearance.

Vendor Management & SLA Governance - Act as the primary SPOC for BGV vendors.

• Monitor vendor performance against SLAs, quality benchmarks, and TATs.
• Conduct periodic performance reviews, audits, and data validations.
• Drive corrective actions and support contract governance in coordination with the TA Enablement Manager.

Stakeholder & Escalation Management - Handle BGV-related escalations from candidates, TA teams, BUHR, and vendors.

• Investigate adverse findings, red flags, and exceptions, and recommend actions in line with policy.
• Provide status updates, communication, and resolution timelines to stakeholders.
  Behavioral Competencies - Employee Development - Entrepreneurial Mind-set - Innovation Focus - Outcome Orientation - Stakeholder Partnering - Strategic Orientation - Team Orientation - Transformation Mind-set Technical Competencies - Communication Skills - Advanced Excel Skills - MS Office - Power BI Skills

Technical Competencies

Database & Record Management,Documentation Verification & Due Diligence,Stakeholder Coordination and Data Management,System Ticketing & Issue Resolution Plus SLA & TAT Monitoring,Accuracy and error rates in documentation,Onboarding turnaround time (TAT)

Qualifications and Experience

Qualification & Experience - Graduate in any discipline.

• Strong Excel and analytical skills.