Officer-Customer Care Services

Job Summary

Officer-Customer Care Services

Job Details

• Job No 07 AMRAVATI

• Department: Support Staff and Tech

• Location: Amravati

• Work Experience: 0-5 Years

• Qualification: Graduate; PG / Diploma (Relevant) preferred

  Description

• Ensure that right billing takes place based on the kind of service required by the patient

• Readily help the patient and attendant

• Solving the problems of the patient and clear the queries regarding their case

• Problems being diverted from operational departments for proper solution

• Guiding the patient to right departments

• Helping the corporate in patients with proper correspondence with the corporate

• Preparing the complete TPA files and submitting to Finance department

• Sending the reports to the MRD department after every 15 days

• Giving the letters, Railway / air concession forms to the patient

• Coordination with different departments of the hospital

• Submission of any deficiencies / queries raised by the insurance company

• To be a part of the Quality Improvement Initiative Protocols of the organization.

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