OFFICER, CUSTOMER SERVICE CUM ADMIN

·         Attend to incoming and outgoing calls professionally, courteously and promptly.

·         Attend to customers, tenants, contractors and visitors at the reception/customer service counter and assist with general enquiries.

·         Maintain and update the company telephone directory and relevant contact records as required.

·         Maintain proper and organised filing and records of documents and correspondence.

·         Provide general administrative and clerical support, including typing, filing, photocopying, mailing, document preparation and distribution.

·         Monitor office stationery and printing supplies and coordinate replenishment when required.

·         Record and distribute incoming documents, letters, parcels and gift vouchers to the relevant departments/personnel.

·         Maintain and update office staff attendance records as required.

·         Maintain and update the fixed asset register and assist in monitoring office assets.

·         Manage meeting room bookings and ensure meeting rooms are properly arranged and ready for use.

·         Monitor the general cleanliness and condition of the office, meeting rooms and pantry, and liaise with the relevant service providers where necessary.

·         Collect and distribute incoming mail from the company mailbox.

·         Provide support and relief coverage at the Customer Service counter during staff shortage, meal breaks or peak periods.

·         Assist in coordinating general office administrative matters and day-to-day operational requirements.

·         Perform any other administrative, customer service and operational duties as assigned by Management.