Officer (Customer Service) – Member Solution (BCT-MSD03)

Key Responsibilities:

• Provide quality customer services on Mandatory Provident Fund (MPF) & Occupational Retirement Schemes Ordinance (ORSO) enquiries through hotline, digital platforms and client service counter
• Participate in outreach campaigns such as seminar, member briefing, and worksite marketing
• Conduct outbound sales and servicing calls, such as retirement and investment planning services and sales lead generation
• Liaise with internal and external parties to fulfill client requests and administrative follow-ups

Requirements:

• Bachelor’s degree holder in business discipline
• Minimum 2 years of relevant experience in banking or financial industries, preferably in call centre or customer service environment
• Pass in MPF Examination is preferred
• Holder of relevant SFC license or pass in the Hong Kong Securities Institute Licensing Examination (HKSI Paper 1, 7, 8 or equivalent)
• Knowledge of MPF and ORSO would be an advantage
• Good command of written and spoken English and Chinese, fluency in Putonghua is essential
• Candidates with more experience will be considered as Assistant Manager

Remuneration will be commensurate with qualification and experience.  Please send your application with detailed resume indicating both present and expected salary and date of availability by clicking “Quick Apply”.

For more information about BCT, please visit www.bcthk.com

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