Officer - Customer Services

Responsibilities

• Deliver excellent service based on customer service protocol to ensure customer satisfaction via telephone calls, WhatsApp and/or in-person

• Cooperate with other teams to ensure timely resolution of customer requests and problems for ticketing enquiries

• Provide general administrative and clerical support

• Perform ad-hoc duties as assigned by the supervisor

• Shift duty is required

Qualifications

• Diploma or above in Business Administration or other related disciplines

• At least 2 years’ experience in customer services, ticketing or other related industry is preferred

• Good command of written and spoken English, Chinese and Putonghua

• Good customer relations and problem-solving skills

• Polite, independent and able to multitask

• Good communication and organising skills

• Able to work under pressure