Officer - Customs Clearance

1. Job Purpose

To ensure the timely, accurate, and compliant clearance of all shipments entering, leaving, or transiting through the UAE by managing customs documentation, procedures, inspections, and cargo releases efficiently, while maintaining effective coordination with customs authorities, freight partners, transporters, customers, and internal stakeholders.

2. Key Responsibilities

• Prepare, submit, and follow up on customs declarations and clearance documents in accordance with UAE customs regulations and company procedures.
• Coordinate customs inspections, clearance queries, shipment holds, and cargo releases to ensure timely clearance.
• Manage daily customs clearance activities for air, sea, and land shipments, including documentation, cargo release, transportation, and delivery coordination.
• Coordinate with Dubai Customs, shipping lines, airlines, ports, terminals, transporters, agents, and customers regarding shipment and customs clearance requirements.
• Monitor shipment and customs clearance status and proactively follow up on pending declarations, inspections, approvals, and documentation.
• Verify customs and shipping documents, including commercial invoices, packing lists, Bills of Lading, Air Waybills, Certificates of Origin, permits, and other required documents.
• Ensure accurate HS Code classification, customs valuation, duty/tax assessment, and compliance with applicable UAE import, export, and transit requirements.
• Identify and resolve customs clearance issues, documentation discrepancies, shipment holds, and operational exceptions in coordination with relevant stakeholders.
• Maintain accurate records of customs declarations, supporting documents, inspections, payments, cargo releases, and clearance activities.
• Ensure compliance with UAE customs regulations, applicable trade requirements, company policies, and internal procedures.
• Provide regular updates to the Freight Forwarding Manager on daily operations, shipment status, pending clearances, and potential delays.
• Coordinate with internal freight and operations teams to ensure smooth and timely movement of shipments.
• Perform other customs clearance and freight forwarding duties as assigned by management.

3. RequirementsMinimum Qualifications

• High School Diploma or equivalent.
• Diploma or degree in Logistics, Supply Chain, Customs, International Trade, Business Administration, or a related field is preferred.

Minimum Experience

• 3–5 years of relevant experience in UAE customs clearance, freight forwarding, logistics, or international trade.
• Practical experience in air, sea, and land cargo operations.
• Experience dealing with Dubai Customs, ports, airports, shipping lines, airlines, transporters, and freight forwarding agents.
• Previous hands-on experience with Dubai Trade and Mirsal 2 is required/preferred.

Knowledge & Skills

• Good knowledge of UAE customs clearance procedures and requirements.
• Knowledge of HS Codes, customs duties, VAT, customs valuation, and related charges.
• Strong knowledge of import, export, re-export, and transit procedures.
• Strong documentation, coordination, and follow-up skills.
• Good communication and interpersonal skills.
• Ability to manage multiple shipments and clearance activities simultaneously.
• Strong attention to detail and problem-solving skills.
• Good knowledge of Microsoft Office applications, particularly Excel and Outlook.
• Ability to work effectively under time-sensitive operational conditions.

Technical Competencies

• Hands-on experience with Dubai Trade and Mirsal 2.
• Good knowledge of UAE Customs clearance procedures, including import, export, re-export, and transit.
• Knowledge of HS Codes, customs duties, VAT, and customs documentation.
• Experience handling Bill of Entry, Delivery Order, Bill of Lading, Air Waybill, Commercial Invoice, and Packing List.
• Practical experience in air, sea, and land cargo operations through UAE ports and airports.
• Knowledge of customs inspection, cargo release, and clearance procedures.
• Ability to coordinate with Dubai Customs, shipping lines, airlines, ports, transporters, agents, and customers.
• Ability to identify and resolve customs clearance and documentation issues.

Pay: Up to AED7,500.00 per month

Work Location: In person