Officer- Dispatch

KEY RESPONSIBILITIES

A. Financial Excellence

1. Freight Management

• Manage and control freight costs in comparison to FY2223 benchmarks.
• Ensure cost optimization initiatives do not impact dispatch timelines or customer service.
• Collaborate with logistics partners to increase efficiency and reduce unnecessary expenses.
• Monitor and analyze freight cost trends and develop corrective action plans.

B. Quality Excellence

2. Warehouse Audit & Compliance

• Ensure warehouse processes and documentation are always audit-ready.
• Maintain accurate records aligned with compliance requirements.
• Conduct periodic internal audits to identify gaps and initiate corrective measures.
• Ensure adherence to SOPs and regulatory norms across warehouse operations.

3. Audit & Compliance – Process Standardization

• Standardize key warehouse processes across all CWHs (Central Warehouses).
• Develop and implement process maps aligned with operational matrices.
• Drive consistency in execution to ensure predictability, compliance, and efficiency.
• Provide support during external audits and regulatory inspections.

C. Operational Excellence

4. Timely Dispatch of New Products

• Create and implement a process for updating all required SAP parameters.
• Ensure all documentation is completed before the physical arrival of new products at the warehouse.
• Coordinate with cross-functional teams to support timely product dispatches.
• Monitor dispatch readiness and resolve operational issues proactively.

D. Learning & Growth

5. Team Skill Upgradation

• Identify training needs within the warehouse/SCM team.
• Develop team members for next-level responsibilities through structured training plans.
• Mentor and support staff in improving technical, operational, and behavioral competencies.
• Build a high-performing team culture that supports growth and efficiency.