Officer, Events

Job Summary

The Events & Programmed Officer is responsible for the end-to-end planning, coordination, execution, and post-event evaluation of clubhouse events, activities, and courses that drive member engagement, participation, and loyalty.

This role is suited for an individual who is passionate about events and takes pride in seeing programmes carried through seamlessly from planning to on-ground execution. The officer is expected to demonstrate strong ownership, organisation, and execution discipline, with the ability to manage multiple events concurrently, collaborate effectively with internal stakeholders, and deliver results with minimal supervision.

The Events & Programmes Officer plays a key role in ensuring events are operationally sound, member-centric, and aligned with clubhouse performance objectives. As a representative of HomeTeamNS, the officer is also an ambassador of the brand, contributing to a positive and pleasant experience for all members, guests, and partners.

Responsibilities

Events & Activities Management

• Plan, coordinate, and execute clubhouse events, activities, fairs, and signature programmes in a timely manner, in accordance with the approved annual workplan.

• Deliver events catering to diverse demographics (families, young adults, seniors).

• Ensure events meet participation, member conversion, budget, and experience targets.

• Oversee end-to-end execution including:

o Event setup & teardown

o Vendor / partner coordination

o On-site operations & crowd management

o Risk, safety, and SOP compliance

• Conduct post-event reviews, including participation analysis, feedback collation, and improvement planning.

Courses & Programmes

• Coordinate and manage clubhouse courses and structured programmes (in-house or partnered).

• Work with instructors, partners, and internal teams to ensure:

o Smooth course delivery

o Sustained participation

o Proper administrative setup

• Support development of new programmes and pilot initiatives aligned with clubhouse strategy.

Member Engagement & Experience

• Deliver high standards of member service before, during, and after events.

• Proactively manage enquiries, feedback, and on-site issues in a professional and composed manner.

• Collect and maintain post-event survey data and customer experience metrics.

• Act as a positive HomeTeamNS ambassador to members, guests, and partners.

Partnerships & Collaboration

• Support the sourcing, coordination, and management of external partners (e.g. vendors, activity providers, sponsors).

• Work collaboratively with:

o Marketing / Customer Service

o Facilities / Ops

o Finance

o HQ / other clubhouses

• Ensure partnerships and collaborations are well-managed, value-adding, and operationally compliant.

Administration, Reporting & Controls

• Prepare and manage event-related documentation including:

o Event proposals and operational plan

o Enquiries management (Zendesk)

o Purchase requests (PR/PO/GRPO)

o Event orders and invoices

• Maintain accurate event trackers, participation data, and reporting slides.

• Submit required reports accurately and on time (monthly, event-based, or management updates).

• Track event costs, vendors, and assets in accordance with organisational procedures.

Duty & Operations Support

• Support organisational-level or cross-clubhouse events as assigned.

• Attend meetings, briefings, and trainings as required.

Ownership & Professional Conduct

• Take full ownership of assigned tasks and events from planning to closure.

• Demonstrate accountability, follow-through, and proactive problem-solving.

• Uphold HomeTeamNS service values, SOPs, and professional standards at all times.

Job Requirements

• Diploma or Higher Nitec in Event Management, Hospitality, Business, or related discipline

• Minimum 1–2 years of relevant events, programmes, or operations experience

• Experience in clubs, lifestyle, hospitality, leisure, or community settings is an advantage

• Strong organisational and multitasking skills

• Good communication and interpersonal skills

• Able to work independently with minimal supervision

• Operationally disciplined and detail-oriented

• Calm and composed in on-ground and customer-facing situations

• Willing and able to work weekends, public holidays, and extended hours when required