Officer - Information Technology

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Officer - Information Technology | MAF Retail | Hypermarket Kuwait

ROLE SUMMARY
The Associate – Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.

ROLE PROFILE

• Provide first-level IT support to all business units for IT-related requests.
• Deliver hotline support during non-office hours, weekends, and holidays when required.
• Coordinate, test, and review system change requests submitted by business users.
• Troubleshoot IT products and services and resolve user technical issues efficiently.
• Record incidents, requests, and problem details accurately in the Service Desk tool.
• Update and manage support tickets, ensuring proper documentation and timely closure.
• Follow up with users to verify that implemented solutions have resolved issues effectively.
• Support IT initiatives and action plans that enhance operational productivity, performance, and effectiveness.

REQUIREMENTS

• Bachelor's Degree in Computer Science or an equivalent field.
• 0-2 years of experience within an IT department or IT support function.
• Strong business communication and presentation skills.
• Highly organized with the ability to handle multiple tasks simultaneously.
• Good time management and prioritization skills.
• Strong problem-solving abilities with high attention to detail.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.