Officer, Insurance Renewal

TCCL Sdn Bhd

Jalan Sultan Azlan Shah

Posted 2 years ago

Responsibility:

• Contact existing and new customers to remind about motor insurance renewal and upsell products
• Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign
• Prepare quotation, explain benefits, and persuade potential customers to purchase insurance renewal and/or new market business
• Follow up potential customers through telephone, email, SMS and WhatsApp and answer questions from customers
• Obtain or verify customer information accurately such as name, contact number, address, email address, and payment method
• Keep records of calls and sales and record useful information/feedback for quality control
• Go the “extra mile” to meet month-by-month sales targets and facilitate future sales

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/”O” Level/Diploma
• Able to work independently with a positive character and willing to take up new challenges
• Good command and written in English and Bahasa Malaysia
• The ability to speak in Mandarin will be an advantage
• Computer literate
• Minimum 1-2 years of experience in telemarketing or sales are encouraged